Information Technology Analyst 3

New Jersey Courts; Trenton (NJ); Hybrid; USD 95,000 - 133,000; Full time

Benefits offered by this job

Hybrid work schedule

Remote days up to 3 per week

Job summary

New Jersey Judiciary is seeking an Information Technology Analyst 3 to deliver high‑quality customer support for CRM technologies and to lead IT staff on projects in a fast‑paced public‑facing environment.

A bachelor’s degree in a related field and three years of IT experience are required; substitutions are allowed. The position offers a hybrid schedule with potential remote days and opportunities for growth.

Qualifications

• Bachelor’s degree in computer science or a related field and three years of professional IT experience.
• Experience with CRM technologies and multiple enterprise applications.
• Strong written and oral communication skills; ability to document SOPs.

Responsibilities

• Serve as lead engineer and point of contact for SCCO‑managed centralized systems.
• Investigate and resolve issues affecting vicinage, municipal, and public court users.
• Collaborate with internal teams and external vendors to meet project milestones.
• Develop and maintain components using SharePoint and SQL.
• Provide strategic insight to senior management as required.

Skills

Salesforce

O365

SharePoint

PEGA

Python

C#

C++

SQL

Data architecture

CRM support

Education

Bachelor’s degree in computer science or related field

3 years IT experience

Education substitutions allowed

Tools

Salesforce

Microsoft 365

SharePoint

Web Applications (PEGA)

SQL

DRTS

OMAS Security

Job description

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

SALARY: The salary range for this position is $94,668.29 to $133,073.24 for Schedule A, and $94,668.29 to $126,419.57 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.

The Judiciary offers a strong opportunity for growth.

The Superior Court Clerk's Office (SCCO) is seeking a skilled customer service engineering professional to serve as an Information Technology Analyst 3 (ITA3). The selected candidate will work under the direction of the Clerk of the Superior Court or other designee to provide quality customer service and technical support and to serve as a subject matter expert in Customer Relationship Management (CRM) technologies. This position serves as a team lead and supports a team of IT staff in overseeing daily tasks and long‑term projects in a fast‑paced environment.

The ideal candidate must be detail‑oriented and possess excellent customer service and communication skills. Candidates should possess an understanding of enterprise networking components. Candidates should be able to demonstrate strong organization skills, flexibility in response to changing priorities, and the ability to analyze problems and find innovative solutions both independently and collaboratively. Experience supporting multiple applications and systems in an enterprise environment and Microsoft Office applications including Office 365, Active Directory, Group Policy, SharePoint, XIDM, PEGA, Salesforce, Microsoft Teams, Zoom are preferred.

The following experience is preferred:

• CRM platform experience (e.g., Salesforce)
• Proficiency in Microsoft O365, SharePoint, and Web Applications (PEGA)
• Strong technical writing/documentation ability
• Familiarity with programming languages such as Python, C#, or C++
• Experience in SQL, reporting, and data architecture

REMOTE WORK

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

The selected candidate(s) may be required to work a non‑traditional work week, which may include Saturdays, Sundays and/or holidays.

• Serve as lead engineer and point of contact for SCCO‑managed centralized systems
• Investigate and resolve issues affecting vicinage, municipal, and public court users
• Independently research and analyze trends, updates, and upgrades to Judiciary systems
• Collaborate with internal teams and external vendors to meet project milestones
• Author, document, and maintain standard operating procedures (SOPs) using JATS (Salesforce) Knowledge
• Administer user/device profiles in line with Judiciary protocols
• Develop and maintain components using SharePoint, SQL, DRTS, and OMAS Security
• Foster continuity and communication across local and intergovernmental Judiciary partners
• Provide presentations and strategic insight to senior management when required

Regular and predictable physical presence at the worksite is an essential function of this position.

Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and three years of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software ORbusiness analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analyticsOR data analytics.

Substitution:Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education OR one year of experience.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See https://naces.org/members/)

Physical Ability:For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License: Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action

Employer Committed to Ensuring an Open Door to Justice