Information Technology Analyst

Austin Community College; Midland (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Austin Community College is seeking an Information Technology Analyst based in Midland, MI, or Houston, TX. This role focuses on designing and developing IT solutions to meet business needs. You will work collaboratively with developers, provide technical support, and ensure compliance with standards.

The position requires a bachelor's degree in IT or equivalent experience, proficiency in SAP and Azure, and the ability to legally work in the U.S. Note: no relocation assistance is available.

Qualifications

• Bachelor degree in IT discipline preferred or a minimum of 3 years of relevant experience.
• Ability to work legally in the United States without visa sponsorship.
• Knowledge of SAP systems, ETL concepts, and common database integrations.

Responsibilities

• Design, develop, and support solutions to meet business needs.
• Collaborate with senior developers to troubleshoot integration processes.
• Document integration processes and maintain technical specifications.

Skills

Integration Services

Proactive Problem Solving

Business Processes

Technical Support / Troubleshooting

Detail-Oriented Documentation

Education

Bachelor degree in IT discipline or 3 years of relevant experience

Tools

SAP Process Orchestration

SAP Data Services

SAP Business Technology Platform

Azure

PowerShell

Visual Studio

DevSecOps tools

Job description

Dow has an exciting opportunity for an Information Technology Analyst located in Midland, MI or Houston, TX! Please note that we are hiring for various technologies within Information Systems.

This role:

Designs, develops, and supports solutions and processes to meet business needs and requirements.

Works in a business process, enabling, or implementation team, and applies general knowledge of Information Systems, which is typically developed through formal education.

In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding.

It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines.

Responsibilities

• Design, define, and document solutions to meet functional, technical, security, and performance requirements while ensuring conformance to standards and complying with Enterprise Architecture strategies and direction
• Collaborate with senior developers and business analysts to troubleshoot and optimize integration processes
• Document integration processes and maintain technical specifications
• Understand broader technical vision of the Information Technology Services organization and align solutions accordingly
• Lead and/or implement continuous improvement efforts
• Ability work independently and as a team member
• Ensure established SLA and KPI metrics are met
• Assist with project shaping arrangements, along with workload planning
• Familiar with SAP systems, ETL concepts, and common database and application integrations.
• Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA)
• Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs)
• Be comfortable learning and managing new technologies
• Strong collaboration and communication skills
• SAP Process Orchestration (i.e. SAP PI/PO)
• SAP Data Services (i.e. BODS)
• SAP Business Technology Platform and Cloud Foundry
• SAP API Management
• Globalscape SFTP

Application Platforms & Operations

• Strong knowledge and expertise with Windows system administration
• Active Directory knowledge and experience is a plus
• Linux administration experience is a plus
• Strong working experience in a cloud environment (Azure)
• Entra ID knowledge and experience is a plus
• On premise and cloud deployment/upgrade experience
• Good expertise within DevSecOps practices
• Hands-on experience with DevSecOps toolset is a plus
• AKS / Containers
• Visual Studio and Git
• CI/CD pipeline experience is a plus
• Automation and scripting skills like PowerShell, Azure CLI, and IaC templates
• Software lifecycle management experience
• Good communication, troubleshooting, documentation, and time-management skills

Your Skills

• Integration Services: The ability to design, configure, and support data and application integrations across systems (e.g., SAP, Azure, APIs). This includes understanding ETL processes, protocols (REST/SOAP), authentication methods, and integration platforms.
• Proactive Problem Solving: Identifying issues before they escalated, analyzing root causes, and applying established procedures to resolve standard technical and process-related problems.
• Business Processes: Understanding how business functions operate and how technology enables or improves them. This includes partnering with analysts, developers, and business stakeholders to ensure solutions align with functional needs.
• Technical Support / Troubleshooting: The ability to diagnose, investigate, and resolve issues in applications, systems, integrations, or infrastructure—especially in cloud, SAP, Windows/Linux, or DevSecOps environments.
• Detail-Oriented Documentation: Creating accurate, complete technical documentation—including integration specifications, solution designs, process flows, and system configurations—ensuring clarity and adherence to architecture and compliance standards.

Qualifications

• Bachelor degree in IT discipline preferred or a minimum of 3 years of relevant experience in lieu of a bachelor's degree
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Note: relocation assistance is not available with this role.