Information Technology & AI Lead

Johnson, Stone & Pagano, P.S.; Seattle (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Insurance (Medical, dental, vision and

group term life

401(k) Plan with Safe Harbor match

Flexible Spending Account

Health Savings Account

Continuing professional education and

Relocation expenses are negotiable

Job summary

Johnson, Stone & Pagano, P.S. is seeking an Information Technology & AI Lead to manage day‑to‑day IT operations, oversee systems administration, and drive AI initiatives across the firm.

You will coordinate with outside providers and lead technology projects to enhance client service and efficiency. The role emphasizes building internal tools, developing dashboards, and ensuring secure, scalable tech usage while guiding staff through new technologies.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field preferred.
• 3+ years of experience in IT support, systems administration, technology coordination, or similar role.
• Interest in and familiarity with AI tools and emerging technologies.

Responsibilities

• Provide primary internal technology support and troubleshooting.
• Maintain Microsoft 365 environments, firm applications, collaboration tools, hardware, and user access.
• Coordinate with external IT providers and vendors to implement improvements.
• Support onboarding/offboarding and access management for employees.
• Develop and maintain technology procedures, guides, and documentation.
• Assist with AI enablement initiatives and dashboard development for internal/external use.

Skills

IT troubleshooting

Clear communication

Team oriented

Problem solving

Education

Associate/Bachelor in IT or related field

Tools

Microsoft 365

SharePoint

Teams

Outlook

Job description

Johnson, Stone & Pagano, P.S. is a premier professional service firm based in the Tacoma area. We provide tax, audit, valuations, forensic accounting, and business advisory services; it's our commitment to help our clients achieve success. Want to learn more about JSP? Follow us on LinkedIn and Facebook. We invite you to discover the difference in being a part of Johnson, Stone & Pagano's team. On our team, we measure success by pursuing your interests, fulfilling your career ambitions and providing valued services to our clients.

WHAT WILL YOU DO at JSP?

Professional mindset, inquisitiveness, and relationship building are the cornerstones of success at JSP. You will work closely with shareholders, managers, and staff to ensure our technology systems and analytical tools/dashboards support exceptional client service while helping the firm thoughtfully and effectively embrace emerging technologies and grow client consulting.

PASSION! Are you passionate about technology, AI, problem solving, continuous improvement, and helping others work more efficiently? This role offers a unique opportunity to become the firm's internal technology champion while helping shape the future of AI usage at JSP and for our clients.

The Information Technology & AI Lead serves as the firm's primary internal technology resource, overseeing day-to-day IT support, systems administration, technology projects, vendor coordination, and AI enablement initiatives. You will:

Technology Support & Operations

• Serve as the primary internal point of contact for technology support and troubleshooting
• Support and maintain Microsoft 365, firm applications, collaboration tools, hardware, and user access
• Coordinate with external IT providers, software vendors, and technology consultants to resolve issues and implement improvements
• Support employee onboarding and offboarding, including technology setup, equipment deployment, and system access management
• Track and prioritize technology support requests while maintaining a high level of internal customer service
• Maintain technology documentation, inventories, procedures, and system records
• Assist with software updates, upgrades, and implementation projects

Technology Improvement & Business Support

• Identify opportunities to improve efficiency through better use of existing technology
• Evaluate new software, tools, and automation opportunities
• Assist with workflow improvements and technology-related process enhancements
• Coordinate technology projects and firmwide system rollouts
• Develop and maintain technology procedures and user guides

Artificial Intelligence (AI) Enablement & Innovation

• Help employees understand and effectively utilize approved AI tools
• Research emerging AI technologies and recommend practical applications for the firm
• Develop examples, training materials, and best practices to increase adoption and productivity
• Assist leadership in evaluating AI tools for business use
• Help employees leverage AI responsibly while maintaining professional judgment and quality standards
• Help build analytical tools and dashboards for internal and external client use
• Consult with clients regarding analytical tools and dashboards to help run their business
• Help grow JSP’s client consulting in this area
• Assist with the development and maintenance of AI usage guidelines and internal procedures
• Promote best practices regarding confidentiality, client information, and appropriate AI usage
• Help identify potential risks associated with emerging technologies
• Serve as a resource for staff questions regarding AI and technology usage
• Participate in firm committees and internal initiatives as appropriate
• Work collaboratively with all departments to support operational excellence
• Actively contribute ideas that support the firm's strategic goals and culture

WHY WORK at JSP?

We are a unique firm in that we are a manager managed firm. Our managers and owners collaborate and work together with our committees to execute firm initiatives and support the firm’s strategic goals. We are a FUN team that encourages PROFESSIONAL GROWTH and provides flexibility! We believe providing flexibility and life/work balance supports your personal and professional growth. We support our COMMUNITY because giving back is important to us. We love to throw in a good perk, or two, or three, or more because we are invested in YOU! We offer EXCELLENT benefits that are an integral part of the total competitive compensation package.

• 3 weeks compensated time off (CTO) annually; paid holidays
• Insurance (Medical, dental, vision and group term life)
• 401(k) Plan, with Safe Harbor match
• Flexible Spending Account; Health Savings Account
• Continuing professional education and professional licensing paid for by the firm
• Relocation expenses are negotiable

WHAT WILL YOU BRING to JSP?

• Associate's or Bachelor’s degree (or Minor if your degree is in accounting) in Information Technology, Information Systems, Computer Science, Business Technology, or a related field preferred. Candidates with education in Accounting, including a major, double major, second degree, minor, or comparable coursework, are strongly preferred.
• 3+ years of experience in IT support, systems administration, technology coordination, or similar role
• Experience supporting Microsoft 365 environments
• Familiarity with cloud-based business applications and technology platforms
• Interest in and familiarity with AI tools and emerging technologies
• Strong troubleshooting and problem-solving skills
• Ability to communicate technical concepts clearly to non-technical users
• Strong team mindset with a commitment to service and collaboration
• Ability to identify and implement efficiency improvements
• Highly motivated, driven, and takes initiative
• Willingness to learn, open to feedback, and recognizes the contributions of others
• Ability to exercise sound judgment and discretion
• Ability to establish and maintain effective working relationships with co-workers, vendors, and firm leadership
• Ability to manage competing priorities and meet deadlines
• Demonstrates critical and analytical thinking skills
• Organized, self-accountable, and strong communication skills
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, Teams, and SharePoint

Preferred Qualifications

• Experience supporting public accounting, professional services, or consulting environments
• Experience working with AI tools such as Microsoft Copilot or similar technologies
• Experience coordinating with managed service providers (MSPs) and/or Managed Detection and Response (MDR) cybersecurity providers.
• Experience creating process documentation and user training materials