Information Technical Services Lead Specialist

Ramsey County; Saint Paul (MN); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible workplace

Job summary

Ramsey County Information Services seeks a seasoned Network Services Technical Lead to shape and support the enterprise network across 50+ sites and hybrid cloud/on-prem environments.

The role guides lifecycle management, modernization, and standards for wired, wireless, WAN, data center, and cloud networking, collaborating with Security, Infrastructure, and Facilities teams. Strong architecture and leadership are essential.

Qualifications

• Six years of progressive experience with server hardware and server-based operating systems administration, data network and network device support, or GIS administration.
• Bachelor's Degree in geographic information systems, management information systems, computer sciences, or a related field.

Responsibilities

• Act as the technical expert in network services, systems administration, or GIS and supervise staff.
• Provide support and troubleshooting services for complex server, network-based, or GIS problems.
• Analyze and document problems and coordinate with vendors for resolution; evaluate new proposals for Ramsey County’s processes.
• Lead and direct ad hoc interdepartmental project teams for large hardware/software projects.
• Oversee delivery of consulting services and outside contracted technical resources for county infrastructure.

Skills

Network architecture

Network services

Systems administration

GIS

Education

Bachelor's Degree in GIS, MIS, CS, or related field

Tools

Monitoring tools

Diagnostic tools

Vulnerability tools

Job description

Network Services Technical Lead

If you are looking for a role where your work directly impacts the community, Ramsey County Information Services is seeking a seasoned Network Technical Lead with architecture experience. In this position, you will influence and support our enterprise network across more than 50 sites and hybrid cloud/on-prem environments, ensuring the delivery of essential services to our residents.

As a technical lead, you will drive our long-term network strategy aligned with Zero Trust principles. You will be responsible for guiding lifecycle management, modernization, and standards across wired, wireless, WAN, data center, and cloud networking. You will collaborate closely with Security, Telecommunications, Infrastructure, and Facilities teams, as well as construction partners and departmental stakeholders. Ensuring resilient connectivity and integrating network infrastructure into building and remodel projects to support mission-"critical services.

Act as a subject matter expert in a diverse range of technologies within primary and secondary support areas. Regarded as the "go-to" person for advice, answers, and troubleshooting methods and procedures for the most difficult and complex technology tasks, projects, and issues. Participate in and direct the work of project teams in the implementation and maintenance of the county’s technical infrastructure; to provide input into discussions regarding strategic planning for future server, mainframe and network needs and the best balance of internal and external development resources; and to perform related duties as assigned. Work performed in this class will either focus on network services (data networking), systems administration (servers), or geographic information systems (GIS).

Work at this level requires the complete range of networking and server support abilities, as well as supervision of the work of a team of information services and client department staff convened for the life of a project. Requires expert technical knowledge and acts as the "go-to" person for technology in their primary area of responsibility. Projects supervised are the most complex, require the largest investment of resources, and have the greatest impact on departmental and/or county operations and typically impact operations on a broad scale.

Flexible Workplace

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to:

Technical Responsibilities

1. Act as the technical expert in network services, systems administration, or GIS and oversee the less experienced staff, including individual and group instruction to both technical staff and departmental customers in the assigned area.
2. Provide support and trouble‑shooting services for technical staff and departmental customers with difficult server, network-based, or GIS problems and respond to and resolve departmental user technical problems regarding equipment, operating systems or network-related software.
3. Analyze and document problems in the assigned area with vendor‑supplied software and generate documentation for submission of server or network-based hardware and software problems to the vendor; contact outside resources for input into resolving device or device-based software problems and apply corrective action.
4. Provide input into the evaluation of new technical proposals in the area of expertise, to determine their appropriateness and compatibility to Ramsey County’s business processes and operations. Summarize and report recommendations and impact of proposed changes to server, network-based, or GIS hardware and software purchases to county departments and information services management.
5. Manage and oversee applications and infrastructure in assigned areas to maximize the value of these systems to the county including the use of monitoring, diagnostic, and vulnerability tools; development and implementation of physical and data security plans and procedures in order to conform to federal, state, county, and departmental policies; develop and implement plans for major improvements such as application upgrades; and research and development of associated products, services, standards and guidelines.
6. Create, test, and maintain, a disaster recovery plan for assigned technologies that identifies critical County business processes and computerized systems, site preparation requirements, application system recovery materials, and communication methods and processes between the Department of Information Services and other county departments.
7. Work with IS Services supervisor(s)/manager(s) and departmental customers to establish timeframes for project completion, set priorities of work to be done on projects and initiatives, assess relative costs and resources available, provide input into strategic planning decisions for the Department of Information Services, and provide input for county procurement processes related to area of expertise.
8. Lead and direct the work of ad hoc interdepartmental project teams convened to analyze, design, implement, and/or troubleshoot large hardware or software projects. Assign work tasks, monitor progress, and evaluate task performance.
9. Oversee the delivery of consulting services and outside contracted technical or vendor services for county computer infrastructure, ensuring that work is completed according to established agreements and timelines.
10. Consult with network, server, or GIS systems design consultants or vendors for new solution products, expansions or upgrades. Research with expert sources, organize team assessment for input, determine preliminary cost impact and submit recommendations to senior management.
11. Oversee the design and implementation of the architecture and databases associated with on-premises and County-managed cloud implementation of specific applications as well as associated extensions and data models.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS

1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11.

Education

Bachelor's Degree in geographic information systems, management information systems, computer sciences, or a related field.

Experience

Six years of progressive experience with server hardware and server-based operating systems administration, data network and network device support, or geographic information systems administration.

Substitution

Equivalent combination of education and related experience.

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Information Technical Services Lead Specialist will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as an Information Technical Services Lead Specialist. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application. Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

For further information regarding this posting, please contact: [e-mail]