Information Systems Specialist I

TCSA; Stockton, Northern (CA, KY); Hybrid; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health Insurance

Sick leave 12 days/yr with unlimited?

Vacation leave (start 10 days)

Holidays 14 per year

Life Insurance

125 Flexible Benefits Plan

457 Deferred Compensation plan

Merit salary increases

Job summary

San Joaquin County ISD is seeking an Information Systems Specialist I to join the Service Desk in Stockton. You will handle calls, emails, and requests via TeamDynamix, troubleshoot desktop hardware, software, accounts, and access issues, and document issues for routing to specialized teams.

You’ll help grow the knowledge base and improve IT service delivery county-wide. The role emphasizes clear, plain-language explanations and daily impact on public safety and patient care, making this a

Qualifications

• One year performing technical data processing work at level equivalent to IS Technician II.
• 60 semester units from an accredited college or university, including 24 CS units.
• One year of experience installing, configuring, testing, troubleshooting and repairing desktop hardware, software, or network systems.

Responsibilities

• Provide paraprofessional and technical assistance to system users for desktop systems and peripherals.
• Set up and configure desktop hardware, software, and applications; troubleshoot issues.
• Serve as first level response to routine user inquiries and route to appropriate teams.
• Perform minor repairs on computer systems and coordinate major repairs with vendors.
• Assist in planning, evaluating, and installing new hardware/software; install cabling.
• Maintain inventories/logs of services performed and update records.
• Develop and write technical documentation and training materials.

Skills

Customer service

Troubleshooting

Clear communication

Documentation

Education

60 semester units incl. 24 CS units

Information systems certificate (substitution)

Tools

TeamDynamix

Job description

Information Systems Specialist I

$5,218.69 - $6,343.36

44 N San Joaquin St, Third Floor, Suite 330, Stockton, California 95202

Email: [e-mail] Phone [phone]

The San Joaquin County Information Systems Division (ISD) is recruiting to fill one full-time Information Systems Specialist I vacancy. This recruitment will establish an eligible list which may be used to fill future vacancies.As an Information Systems Specialist I on San Joaquin County's Service Desk, you'll be the first-person County staff reach when technology gets in the way of their work, and the person who helps get them moving again. You'll take calls, emails, and requests through TeamDynamix, troubleshoot hardware, software, account, and access issues, and resolve what you can on first contact. When something needs to go further, you'll document it clearly and route it to the right team. You'll be part of a Service Desk that supports County departments and San Joaquin General Hospital around the clock, where a quick, accurate response can matter to public safety and patient care. Along the way, you'll help build our knowledge base, spot recurring problems, and improve how we deliver IT service across the County. If you like solving problems, explaining technical things in plain language, and seeing the results of your work every day, this is a good place to start or grow your IT career.

Pre-Employment Drug Screening and Background: Potential new hires into this classification are required to successfully pass a pre-employment drug screen and a background investigation as a condition of employment. Final appointment cannot be made unless the eligible has passed the drug screen and successfully completed the background process. The County pays for the initial drug screen. NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail.

*4% increase effective July 2027

Compensation and benefits

• 1937 Retirement Act plan with reciprocity with CALPERS.
• 12 days sick leave annually with unlimited accumulation.
• 10 days of vacation leave (15 days after 3 years, 20 days after 10 years, and 23 days after 20 years)
• 14 paid holidays per year
• Life Insurance
• 125 Flexible Benefits Plan
• 457 Deferred Compensation plan
• Salary merit increases

TYPICAL DUTIES

• Provides specialized paraprofessional and technical assistance to system users for desktop computer systems equipment including hardware, software and peripheral equipment.
• Sets up desktop systems; installs, tests and configures computer hardware, software, programs and applications; troubleshoots equipment to ensure functional operation.
• Serves as first level response to routine user enquiries and requests for assistance on desktop and computer related problems; determines severity of problem and resolves or refers to higher-level information systems staff; provides information on system and application functions; communicates user access rights.
• Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
• Participates in planning, evaluating, selecting, implementing and installing new computer hardware and software; installs cabling and wiring for systems and peripheral equipment.
• Maintains equipment inventories/libraries and updates as required; maintains accurate records and logs of all services performed.
• Learns to develop and write technical documentation on systems and procedures and training materials for end users. Learns to perform technical network administration and maintenance duties.

MINIMUM QUALIFICATIONS

Either Pattern I

Experience: One year performing technical data processing work at a level equivalent to or higher than Information Systems Technician II in San Joaquin County.

Or Pattern II

Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science.

Experience: One year of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems.

Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.

Substitution #2: Additional qualifying experience within the last five years may be substituted for the above-required education on a year-for-year basis.

And For Both Patterns

Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process.

KNOWLEDGE

Operations, services and activities of a comprehensive information systems program; basic methods and techniques used in troubleshooting various computer problems; personal computer hardware and software components; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of communication equipment and devices; principles and practices of record keeping; modern office procedures, methods and equipment.

ABILITY

Respond to and identify routine user computer related problems; install and configure desktop computer systems and peripheral equipment; perform basic troubleshooting on desktop systems and applications; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; install cabling and wiring; learn basic principles and practices of technical network administration and maintenance; learn operational characteristics of network systems; learn methods and techniques of developing technical documentation and training materials; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL/MENTAL REQUIREMENTS

Mobility – Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting – frequently 5-30 pounds; occasionally 70 pounds or less. Vision – constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity – frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking – frequent talking/hearing in person and on the telephone. Emotional/Psychological – frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental – frequent exposure to noise.

Equal Opportunity Employer

San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org) .

Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

BENEFITS

Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021.

Health Insurance : San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.

Dental Insurance : The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee’s expense.

Vision Insurance : The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee’s expense.

For more detailed information on the County’s benefits program, visit our website at www.sjgov.org under Human Resources/Employee Benefits.

Life Insurance : The County provides eligible employees with life insurance coverage as follows:

1 but less than 3 years of continuous service: $1,000
3 but less than 5 years of continuous service: $3,000
5 but less than 10 years of continuous service: $5,000
10 years of continuous service or more: $10,000

Employee may purchase additional term life insurance at the group rate.

125 Flexible Benefits Plan : This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).

Retirement Plan : Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees’ Retirement Association (SJCERA) at www.sjcera.org for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees’ Retirement Act of 1937 or from any governmental agency covered by the California Public Employees’ Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.

Deferred Compensation : The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.

Vacation : Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.

Holidays : Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appropriate MOU for details regarding holidays, accruals, use, and cashability of accrued time.

Sick Leave : 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one-half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.

Bereavement Leave : 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee’s spouse, domestic partner, parent or child.

Merit Salary Increase : New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.

Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.

Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.

School Activities : Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children’s school activities.

Selection Procedures

Applicants who meet the minimum qualifications will go through the following examination process:

• Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
• Oral Exam: The oral exam is a structured interview process that will assess the candidate’s education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate’s score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
• Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
• Rate-out: A rate-out is an examination that involves a paper rating of the candidate’s application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process.

Note: The