Information Systems Manager

Usagain, Llc; Chicago (IL); Híbrido; USD 100.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical: 80% Company Paid

Dental & Vision Coverage

Short-Term Disability

Long-Term Disability

401(k) Program

Life & Accidental Death Insurance

9 Paid Holidays

Safety Bucks Program

Wellness Programs

Descripción de la vacante

USAgain is hiring an Information Systems Manager to lead our IT support team and ensure seamless operation of technology and business applications. The role covers end‑user support, Microsoft 365 administration, email security, device management, and AI tool adoption to boost productivity across teams.

You’ll manage a team responsible for hardware and software support, maintain system security, and partner with vendors to keep operations running smoothly in a hybrid West Chicago, IL environment.

Formación

• 6+ years in IT or IS support, including 3+ years leading a team.
• Hands-on Microsoft 365 administration experience (Exchange Online, Entra ID, Teams).
• Working knowledge of networking, email security, MFA, and endpoint protection.
• Experience supporting business applications and working with software vendors.
• Experience with server administration including cPanel/WHM/SSH, web hosting, and MySQL database administration.
• Familiarity with APIs, PHP, and MySQL database querying.
• Strong troubleshooting skills across Windows, macOS, and mobile devices.
• Clear communicator who can explain technical issues to non-technical staff.

Responsabilidades

• Lead, schedule, and develop the hardware and software support team.
• Coordinate with internet service providers and network vendors.
• Manage email security, including spam and phishing filtering.
• Set priorities, manage the ticket queue, and track response and resolution times.
• Serve as the escalation point for complex or high-impact issues.
• Document procedures and build a knowledge base for staff and end users.
• Oversee help desk support for computers, peripherals, phones, and network connectivity.
• Support the business applications our operations rely on, including CRM/ERP custom system and integrations with company mobile Apps and payroll system.
• Evaluate and recommend AI tools, such as Microsoft 365 Copilot, that improve productivity across teams.
• Lead rollout, configuration, and licensing of approved AI tools.
• Set and enforce policies for safe AI use, including data protection, privacy, and access controls.
• Train staff on effective and responsible use of AI tools.
• Identify opportunities to automate routine support and operations tasks with AI.

Conocimientos

IT support

Team leadership

Microsoft 365 administration

Networking

Email security

Problem solving

Communication

Educación

Bachelor’s degree in Information Systems/Computer Science

Herramientas

Exchange Online

Entra ID

Teams

cPanel/WHM/SSH

MySQL

PHP

APIs

SugarCRM/SuiteCRM

Descripción del empleo

Description

About Us

At USAgain (pronounced "Use Again"), our mission is to be a global leader in the secondhand clothing industry, creating value for PEOPLE, PLANET, and PROFIT.

• PEOPLE: We support communities by making sustainable fashion accessible and fostering ethical business practices.
• PLANET: We conserve resources and actively combat climate change by extending the life cycle of clothing.
• PROFIT: We sustain our operations and growth, ensuring long-term impact and innovation in the industry.

Through the collection of used clothes and shoes, our collection points provide a convenient and sustainable solution for communities to extend the life of textiles and promote a culture of reuse. By collaborating with local sustainability programs, we help increase textile reuse, support resource conservation, and contribute to positive environmental change—all while keeping good, reusable clothing in circulation.

About the role

USAgain is hiring an Information Systems Manager to lead our Information Systems support team and keep our technology and business applications running smoothly. This hands‑on leadership role covers end-user technical support, support for the software our operations depend on, Microsoft 365 administration, email security, device management, network infrastructure, and leading USAgain's adoption of AI tools.

You’ll manage a team responsible for both hardware and software support, and you’ll be the go‑to person for keeping our people productive and our systems secure.

Location: West Chicago, IL (Remote / Hybrid)

Annual Salary: $100K – $120K based on experience

Primary responsibilities

• Lead, schedule, and develop the hardware and software support team
• Coordinate with internet service providers and network vendors
• Manage email security, including spam and phishing filtering
• Set priorities, manage the ticket queue, and track response and resolution times
• Serve as the escalation point for complex or high-impact issues
• Document procedures and build a knowledge base for staff and end users
• Oversee help desk support for computers, peripherals, phones, and network connectivity
• Support the business applications our operations rely on, including CRM/ERP custom system and integrations with company mobile APPs and payroll system
• Evaluate and recommend AI tools, such as Microsoft 365 Copilot, that improve productivity across teams
• Lead rollout, configuration, and licensing of approved AI tools
• Set and enforce policies for safe AI use, including data protection, privacy, and access controls
• Train staff on effective and responsible use of AI tools
• Identify opportunities to automate routine support and operations tasks with AI

Our Benefits Include:

• Medical: 80% Company Paid
• Dental & Vision Coverage
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Program
• Life & Accidental Death Insurance
• 9 Paid Holidays
• Safety Bucks Program
• Wellness Programs

We offer a comprehensive benefits package to support your health, well-being, and future.

Requirements

Required

• 6+ years in IT or IS support, including 3+ years leading a team
• Hands‑on Microsoft 365 administration experience (Exchange Online, Entra ID, Teams)
• Working knowledge of networking, email security, MFA, and endpoint protection
• Experience supporting business applications and working with software vendors
• Experience with server administration including cPanel/WHM/SSH, web hosting, and MySQL database administration
• Familiarity with APIs, PHP, and MySQL databasequerying
• Strong troubleshooting skills across Windows, macOS, and mobile devices
• Clear communicator who can explain technical issues to non-technical staff

Preferred

• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience
• Certifications such as Microsoft 365 Administrator
• Experience deploying AI tools such as Microsoft 365 Copilot, including data governance and user training
• Experience with SugarCRM/SuiteCRM
• Experience with device management tools