Information Services Specialist II, Option A (Salesforce Release Technician)

Illinois Department of Innovation & Technology (DoIT); Springfield (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vacation time

Sick time

Personal business days

Paid holidays

Parental leave

Pension plan

Deferred compensation

Pre-tax programs MCAP & DCAP

Tuition reimbursement & PSLF

Job summary

The Illinois Department of Innovation & Technology (DoIT) is seeking a Salesforce Release Technician to perform release and change coordination for Salesforce development teams. You will assist in developing validation scripts and support project tasks, ensuring timely delivery of releases.

Knowledge of Salesforce platforms, SDLC, and project management tools is essential. Minimum qualifications include two years of college in computer science or related fields and one year of IT experience.

Qualifications

• Requires completion of two years of college with coursework in computer science or related fields.
• Requires one year of Application Services or related IT experience.
• Supports and maintains Salesforce platform with installations, modifications, system tuning, or basic configuration tasks.
• Experience with release/change management activities for Salesforce or similar platforms, including validation scripts and deployments.
• Experience with SDLC using Waterfall or Agile methodologies for application service tasks.
• Proficient with project management tools such as MS PowerPoint, MS Visio, MS Project, MS Teams/Azure, or similar tools.

Responsibilities

• Serve as Salesforce Release Technician for DoIT, performing intermediate-level professional work in Application Services.
• Provide support and problem resolution for moderately difficult issues; escalate complex problems as needed.
• Assist in preparing and updating project schedules and validation activities to meet deliverables.
• Keep up-to-date with new IT developments through training, seminars, and conferences.
• Perform other duties within the scope of the duties enumerated above.

Skills

Release management

Salesforce platform

SDLC methodologies (Waterfall/Agile)

Project coordination

Validation scripts & deployments

Education

Two years of college in CS or related field

Tools

MS PowerPoint

MS Visio

MS Project

MS Teams / Azure

Copado

Copado AI

Copado CRT

Azure DevOps

OwnBackup

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT) performing professional work of an intermediate level of difficulty in application services, including carrying out assigned release/change coordination activities for Salesforce development teams. In this position, you will assist in developing validation scripts and perform related activities following established procedures to help maintain accurate and functional releases. Additionally, you will serve as a project team member performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under general supervision, serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT), performing professional work of an intermediate level of difficulty in Application Services, including carrying out assigned release and change coordination activities for Salesforce development teams.
• Provides support and problem resolution assistance for moderately difficult issues, referring complex problems to higher-level professionals.
• Serves as a project team member performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields.
• Requires one (1) year of Application Services or related Information Technology experience.

Specialized Skills

• Requires one (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform, including assisting with installations, modifications, system tuning, or basic configuration tasks.
• Requires one (1) year of professional experience with release or change management activities with Salesforce or a similar platform, including assisting with validation scripts, deployments, or coordination tasks.
• Requires one (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile methodologies to complete assigned application service tasks.
• Requires one (1) year of professional experience utilizing project management tools such as Microsoft (MS) PowerPoint, MS Visio, MS Project, MS Teams Azure or similar tools to support project tasks or documentation.

Preferred Qualifications (In Order Of Significance)

• One (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform, including assisting with installations, modifications, system tuning, or basic configuration tasks.
• One (1) year of professional experience with release or change management activities with Salesforce or a similar platform, including assisting with validation scripts, deployments, or coordination tasks.
• One (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile methodologies to complete assigned application service tasks.
• One (1) year of professional experience utilizing project management tools such as Microsoft (MS) PowerPoint, MS Visio, MS Project, MS Teams Azure or similar tools to support project tasks or documentation.
• One (1) year of knowledge of continuous integration/continuous delivery (CI/CD) tools such as Copado, Copado AI, Copado CRT, Azure DevOps (ADO), OwnBackup, or similar tools to carry out assigned release-related activities.
• One (1) year of knowledge of Salesforce.com best practices and functionality as applied to routine support, configuration, or release-related tasks.
• Ability to assist release manager in creating, implementing, and coordinating new release processes in accordance with established procedures and guidelines.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, agency executives, and others.

Conditions of Employment

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours

Monday-Friday 8:30am-5:00pm (work hours may vary)

Headquarter Location

300 W Jefferson St, Springfield, Illinois, 62702

Work County

Sangamon

Agency Contact

[e-mail]

Posting Group

Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.