Information Section Chief - Humanitarian Response

wfgrp; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking an experienced Information Technology (IT) Section Chief / IT Specialist to support emergency operations under OHSEPR. The role serves as a liaison between operational teams and technical systems, ensuring solutions are resilient during crises and meet mission objectives.

Responsibilities include defining disaster recovery strategies, coordinating IT and field needs, managing communications gear, and maintaining secure data transmission across

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Systems Management, or a related field.
• Minimum of 3 years of professional IT systems administration, disaster recovery, or continuity planning.
• Experience designing and implementing IT disaster recovery or business continuity frameworks.
• Experience supporting IT systems in emergency response or federally coordinated operations preferred.
• Strong networking, cloud, and data security knowledge.
• Excellent problem solving, coordination, and communication skills.
• Ability to manage multiple technical priorities under time-sensitive conditions.
• Completion of FEMA ICS trainings mandatory prior to deployment.

Responsibilities

• Define and implement IT disaster recovery and continuity strategies to ensure system availability during emergency operations.
• Act as a liaison between IT and operational teams, applying structured frameworks and ensuring technology solutions meet mission and compliance requirements.
• Manage setup, maintenance, and troubleshooting of communications systems, hardware, and software used in the field.
• Ensure secure and reliable data transmission between field sites, Emergency Repatriation Centers (ERCs), and headquarters.
• Oversee user access controls, system configurations, and network integrity in accordance with security best practices.
• Provide technical support and problem resolution during emergency activations or site deployments.
• Maintain documentation of IT assets, configurations, and recovery procedures.
• Coordinate with federal and local partners to align IT infrastructure and reporting systems with operational needs.
• Perform other job-related duties as assigned.

Skills

Problem solving

Coordination

Communication

Bilingual English

Education

Bachelor’s degree in Information Technology, Computer Science, Systems Management, or related field

Tools

Networking

Cloud services

Data security

Job description

Job Summary

The Workforce Group, a LEMOINE company, is seeking an experienced Information Technology (IT) Section Chief / IT Specialist to support emergency operations under the Office of Human Services Emergency Preparedness and Response (OHSEPR). The IT Section Chief / IT Specialist serves as a key liaison between operational teams and technical systems, ensuring all technology solutions support mission objectives and are resilient under crisis conditions. This role requires strong technical expertise, coordination skills, and the ability to implement IT frameworks in dynamic, fast paced environments. These emergency response centers function 24/7 with shifts lasting up to 12 hours, necessitating flexible scheduling and extended hours to meet operational demands.

Location

Location: Varies by Deployment (Emergency Response Center or Designated Site)

Responsibilities

• Define and implement IT disaster recovery and continuity strategies to ensure system availability during emergency operations.
• Act as a liaison between IT and operational teams, applying structured frameworks and ensuring technology solutions meet mission and compliance requirements.
• Manage setup, maintenance, and troubleshooting of communications systems, hardware, and software used in the field.
• Ensure secure and reliable data transmission between field sites, Emergency Repatriation Centers (ERCs), and headquarters.
• Oversee user access controls, system configurations, and network integrity in accordance with security best practices.
• Provide technical support and problem resolution during emergency activations or site deployments.
• Maintain documentation of IT assets, configurations, and recovery procedures.
• Coordinate with federal and local partners to align IT infrastructure and reporting systems with operational needs.
• Perform other job-related duties as assigned.

Qualifications, Knowledge, Skills, and Abilities

• Bachelor’s degree in Information Technology, Computer Science, Systems Management, or a related field is required.
• Minimum of 3 years of professional experience in IT systems administration, disaster recovery, or technology continuity planning is required.
• Demonstrated experience designing and implementing IT disaster recovery or business continuity frameworks.
• Experience supporting IT systems in emergency response or federally coordinated operations is strongly preferred.
• Strong technical knowledge of networking, cloud services, and data security protocols.
• Excellent problem solving, coordination, and communication skills.
• Ability to manage multiple technical priorities under time sensitive conditions.
• Bilingual fluency in English (Spanish, Farsi, Dari, Pashto and/or Arabic) is strongly preferred.
• Completion of required FEMA Incident Command System (ICS) trainings is mandatory prior to deployment.

Equal Opportunity

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.