Information Management Analyst 2

City-of-Philadelphi; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Philadelphia is seeking a qualified analyst to implement and apply computer-based information systems to improve departmental operations. You will conduct data mining and statistical research to monitor key performance indicators and identify trends in program delivery.

The role involves analyzing business needs, designing IT solutions, and documenting and maintaining systems to drive operational improvements. Strong collaboration with the central IT agency is essential.

Qualifications

• Education: Bachelor's degree in MIS / IT / analytics or related field.
• Two years of technical experience using computer applications to facilitate management reporting and analysis.
• Master's degree may substitute for one year of required experience.

Responsibilities

• Implement and apply computer-based information systems to improve operations at the departmental level.
• Conduct data mining and statistical research to monitor KPIs for departmental programs.
• Identify business needs and analyze processes to implement IT solutions and improve operations.
• Document, design, implement, and maintain computer-based information systems; model and analyze data to recommend improvements.
• Establish and maintain effective working relationships with staff in the City’s central information technology agency.

Education

Bachelor's degree in management information systems, information technology, business analytics, data science, information science, statistics or a closely related field

Job description

This is full performance level analytical work implementing and applying computer-based information systems to improve operations at the departmental level. Employees in this class utilize computer-based information systems and applications to facilitate and support management analysis and reporting. Employees in the Data Analysis assignment conduct data mining and statistical research to monitor key performance indicators for departmental programs and to identify trends in program/service delivery. Employees in the Business Systems Analysis assignment have responsibility for identifying business processes and for analyzing business needs in order to implement information technology (IT) solutions to improve operations. Employees in the Business Systems Analysis assignment also participate in the documentation, design, implementation and maintenance of computer-based information systems and the modeling and analysis of data to make recommendations for the improvement of business processes or programs. Establishing and maintaining effective working relationships with staff of the City's central information technology agency is significant to the work. Work is performed under the general supervision of an administrative or technical superior.

CONTACT INFORMATION

The analyst responsible for reviewing applications and additional documentation for this job opportunity is

David Ross

City of Philadelphia – Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102-1675

Phone: [phone]

Fax: [phone]

Email: [e-mail]

For all other inquiries please contact Customer Service at 215-686-0880 or email [e-mail]

ELIGIBLE LIST: OPEN-COMPETITIVE

Only an Open-Competitive eligible list will be established as a result of this examination. Permanent City employees will receive no promotional preference in this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

RESIDENCY WAIVER

The Civil Service Commission has waived the usual requirement that candidates must be residents of Philadelphia for one year prior to appointment. Establishment of residency in Philadelphia will be required no later than one (1) year after appointment.

PREFERENCE FOR PHILADELPHIA RESIDENTS

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. For Training and Experience evaluations, in which applicants will not be asked to appear to take a scheduled examination, the residency preference eligibility date is the planned eligible list date listed on this announcement.

To receive such preference, candidates must respond to the question regarding residence later in this form.

The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

INDEBTEDNESS NOTICE

As a condition of employment with the City, any person offered employment shall be required to certify that such person either is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to the City; or has voluntarily entered into a payment agreement with the City. For so long as the person is employed by the City, the amount of the payment as set forth in the payment agreement (not to exceed, for any pay period, twenty percent (20%) of the person’s gross pay for such period, without the person’s consent) shall be withheld from each paycheck until such payment agreement is fully satisfied.

Such person shall also be required to certify as a condition of employment that he or she is fully current on any and all debts, taxes, fees, judgments, claims, and other accounts and obligations due and owing to Philadelphia Gas Works (PGW) or has voluntarily entered into a payment agreement with PGW.

Failure to enter into a payment agreement shall result in the cancellation of the appointment and removal from the certification. The name of the eligible candidate will be returned to the eligible list.

PREFERENCE POINTS FOR CANDIDATES FOR OPEN-COMPETITIVE EXAMS

Candidates who pass Open-Competitive exams may be eligible for additional points added to their final score. Preference Points may be claimed from the time of application until 30 days after the eligible list is established. The required documentation for the preference must be provided to receive the points.

U.S. VETERAN'S PREFERENCE

Ten points will be added to the scores of eligible veterans. You must be honorably discharged from the U.S. Armed Forces. Attach a DD214, member 4, or NGB-22 to your application if you wish your eligibility to be reviewed. Spouses of disabled or deceased veterans may also be considered. Veteran’s Preference may be claimed at any time before the list expires.

LEGACY PREFERENCE

Ten points will be added to the scores of the children or grandchildren of Philadelphia Firefighters or Police Officers who were killed or died in the line of duty. Documentation is required. Legacy Preference may be claimed at any time before the list expires.

NATIONAL VOLUNTEER SERVICE PREFERENCE

Up to 5 points will be added to the score of any candidate who has:

1. Successfully completed a term of volunteer service with Peace Corps, AmeriCorps NCCC (including FEMA Corps), or AmeriCorps VISTA are eligible for additional points

For Peace Corps, such candidates will be awarded five (5) points for the completion of a two-year term of service or three (3) points for the completion of a one-year term of service.

1. Successfully completed at least 450 hours of service with AmeriCorps State and National (including Teach for America).

Such candidates will have:

• 1 point added to their final score if they have completed 450 Hours of the above service.
• 2 points added to their final score if they have completed 675 Hours of the above service.
• 3 points added to their final score if they have completed 900 Hours of the above service.
• 5 points added to their final score if they have completed 1700 Hours of the above service.

PHILADELPHIA SCHOOL DISTRICT CAREER AND TECHNICAL EDUCATION PREFERENCE

Up to 5 points will be added to the score of candidates who have completed and graduated from a career technical education (CTE) program of the School District of Philadelphia within the last three years before the examination announcement date. If the 5 additional points from the CTE preference would rank a CTE graduate above a veteran, additional points shall be applied to the CTE candidate’s passing score to rank them directly below the veteran.

TRAINING AND EXPERIENCE EVALUATION

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.

An Eligible List will be established the week of November 16, 2026. Please note that this date may change.

TEST REVIEW:

In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

CERTIFICATION RULE

Rule of Eight (8)

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests. Candidates must meet requirements within 30 days after the last date for filing applications.

1. EDUCATION: Completion of a Bachelor's degree program at an accredited college or university in management information systems, information technology, business analytics, data science, information science, statistics or a closely related field.

2. EXPERIENCE: Two years of technical experience for a large business or governmental organization, which has included utilizing computer applications to facilitate management reporting and analysis by:

· gathering and analyzing data to determine business needs to improve operations, OR

· processing large scale data and information including data mining and statistical analysis to monitor key performance indicators or to identify trends in program/service delivery.

* with 500 or more employees or over $7 million in annual revenue

NOTE: Completion of a Master's degree program at an accredited college or university in management information systems, information technology, business analytics, data science, information science, statistics or a closely related field may substitute for one year of the required experience.

OR

Any equivalent combination of education and experience determined to be acceptable by the Office of Human Resources that has included any bachelor's degree as an educational minimum.

PHYSICAL AND MEDICAL REQUIREMENTS

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS

Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service.

Candidates MUST submit a copy of their license, registration or certification.

If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you must submit another document.

Option 1 - Upload a paperless transcript, license, registration or certification – One time only!

You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.

Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.

Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application

If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.

Mailing address for paper transcript and other required materials

David Ross

City of Philadelphia – Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102-1675

Phone: [phone]

Fax: [phone]

Email: [e-mail]