Information Governance Support Officer

NHS Ayrshire & Arran; Palestine (TX); On-site; USD 38,000 - 49,000; Full time

Job summary

The Scottish Ambulance Service is seeking a motivated Information Governance Support Officer to join our national team. You will manage Freedom of Information, Subject Access and health-record requests, prepare accurate, timely responses, and communicate with patients, colleagues and partner organisations.

You will also support wider information governance work, including incidents, impact assessments, information-sharing arrangements, records management and reporting.

Qualifications

• A relevant degree or equivalent information governance experience.
• Ability to interpret complex legal information, write clearly and manage competing statutory deadlines.
• Discretion when handling confidential or emotive information; strong communication and organisation skills.

Responsibilities

• You will manage Freedom of Information, Subject Access and health-record requests; prepare accurate, timely responses; and communicate with patients, colleagues and partner organisations.
• You will also support wider information governance work, including incidents, impact assessments, information-sharing arrangements, records management and reporting.

Skills

Information governance

FOI management

Subject Access requests

Communication

Microsoft 365 skills

Education

Relevant degree or information governance experience

Tools

Microsoft 365

Job description

The Scottish Ambulance Service is seeking a motivated Information Governance Support Officer to join our national team.

The role

You will manage Freedom of Information, Subject Access and health-record requests; prepare accurate, timely responses; and communicate with patients, colleagues and partner organisations. You will also support wider information governance work, including incidents, impact assessments, information-sharing arrangements, records management and reporting.

What You Will Bring

You will have a relevant degree or equivalent information governance experience, ideally in healthcare or a complex organisation.

You must be able to interpret complex legal information, write clearly, manage competing statutory deadlines and handle confidential or emotive information with discretion.

Strong communication, organisation, judgement and Microsoft 365 skills are essential.

Why join us?

Join a supportive national team, build specialist expertise and help improve the safe, lawful use of information across the Service.

We welcome applicants who share our values of care, respect, openness, responsibility, quality and teamwork.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that The Scottish Ambulance Service is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.