Information Governance Specialist 1

UFCU Financial Services, LLC; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

UFCU Financial Services, LLC in Austin, TX is seeking an Information Governance Specialist I to handle records retention, subpoenas, and legal support with a strong emphasis on accuracy and compliance. You will assist the Legal and Compliance teams and ensure timely processing of VOD and related tasks in a fast-paced environment.

The role is non-exempt and requires adherence to regulatory requirements including BSA/AML and privacy standards.

Qualifications

• Minimum of one year of financial institution experience.
• Minimum of one year of experience with high-volume, repetitive data entry.
• Excellent attention to detail and accuracy.
• Strong organizational skills and ability to manage multiple queues.
• Ability to research missing information and problem-solve.
• Clear written and verbal communication for updates and handoffs.
• Ability to navigate multiple systems while maintaining confidentiality.
• Time management to meet service level expectations.
• Must be bondable.
• High School Diploma or equivalent.

Responsibilities

• Process records retention and destruction according to procedures.
• Assist with subpoenas and records research for law enforcement and civil cases.
• Support UFCU Legal team with garnishments, receiverships, and levy holds.
• Verify deposit (VOD) and reverification processes.
• Return mail processing and process improvements within the department.
• Maintain compliance with Bank Secrecy Act, AML, and related regulations.
• Provide timely responses to internal and external inquiries.

Skills

Written communication

Verbal communication

Interpersonal skills

Collaborative

Active listening

Attention to detail

Time management

Organization

Customer focus

Education

High School Diploma or equivalent

Job description

Description

Job Summary

Under the supervision of the Department Manager and with a strong attention to detail, the Information Governance Specialist I will utilize information from written instructions and established procedures to accomplish assigned tasks. Assigned tasks will include, but not limited to: records retention and destruction; the facilitation and fulfillment of subpoena requests along with various records research and service requests; assisting UFCU Legal team with garnishment, receivership and levy account holds and member notification; assisting Compliance and Vendor Management as needed; Verification of Deposit (VOD) and return mail processing; and looking for, recommending, and implementing with guidance efficiencies within all processes assigned to the Department.

The Information Governance Specialist I is a non-exempt position.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated toour purpose ofempoweringourMembersto achieve financial success and build brighter futures.

In pursuit of our aspiration thatUFCU isloved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand ourMembers’needs and preferences, what brighter futuresmeanto them, and the obstacles in their way. We act in ourMembers’best interests, foreverseekingto empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Processing

• Utilize information from written instructions and established procedures to complete various processes.
• Consistently meet process deadlines.
• Facilitate information gathering for subpoenas to assist various law enforcement entities and civil practitioners working on and investigating legal cases involving UFCU members.
• Work closely with UFCU’s Legal Department to facilitate the processing of legal garnishments, receiverships and levy holds and comments on UFCU accounts. Sending notification to members.
• Hard copy and electronic records disposition and destruction.
• Verification of Deposit (VOD) and reverification process.
• Return mail processing, and recommendations for the efficiency thereof.

Communication

• Respond accurately, directly, and succinctly to routine questions from team members and external customers to fulfill UFCU department service requests as expeditiously as possible to meet service level agreements.
• Use clear and simple language to get the message across.
• Free sharing of all relevant and useful non-confidential information to appropriate stakeholders.
• Follow-up with requests as expeditiously as possible.

Development

• Complete all required training by applicable deadlines.
• Assimilate and apply new job information on an ongoing basis.
• Actively participate in self-development programs to develop additional technical and personal knowledge and skills.
• Cross-train in multiple areas of the Department and continues to gain more knowledge.

Other

• Provides timely, complete and accurate responses to inquiries internally and externally.
• Perform other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Strong knowledge of credit union policies and regulations.

Skills

• Proficient written, verbal, interpersonal, collaborative, and active listening communication skills.
• Positive and member-centered mindset, with proactive approach to address problems and provide solutions.
• Expert attention to detail and accuracy.
• Strong organizational and time management skills.

Abilities

• Ability to work with internal employees, earn their trust and cooperation.
• Ability to interpret a variety of instructions furnished in written, diagram, or schedule form.
• Ability to prioritize multiple projects and work to meet deadlines.
• Ability to work collaboratively in a fast-paced, diverse, and demanding environment. Ability to train and mentor less experienced team members on technical aspects of the role.

Core Competencies

• Demonstrating Member Obsession
• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy
• Demonstrating Performance Excellence
• Takes responsibility
• Conducts continuous improvement
• Demonstrating Innovation
• Challenges current thinking
• Approaches change with a positive mindset

Experience

• Minimum of one (1) year of financial institution experience required.
• Minimum of one (1) year of experience in environments with substantial repetitive work, such as data entry required.
• Strong attention to detail and ability to complete repetitive tasks accurately
• Organizational skills to manage assigned work, documents, queues, and follow-up items
• Specialized research and problem-solving skills to identify missing information and route issues appropriately
• Clear written and verbal communication skills for internal updates, documentation, and handoffs
• Ability to navigate multiple systems and tools while maintaining accuracy and confidentiality
• Time management skills to meet service expectations in a high-volume operational environment
• Must be bondable.
• High School Diploma or equivalent

Preferred Requirements

• 2-3 years of experience working with UFCU systems, technologies, and operational processes
• Proven ability to thrive in a fast-paced, agile environment, adapting quickly to changing priorities while maintaining accuracy and efficiency

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications platforms to communicate confidential information, requiring accurate perception of speech and clear speaking abilities.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. This position may involve limited interaction under stressful conditions.

• This position requires working 5 days from UFCU Plaza in Austin, Texas.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May involve working from the office and/or home.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually quiet.

INDUFCU

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.