Information Desk Representative

Advocate Health Care; Elgin (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Advocate Health Care is seeking staff to manage the Information Desk on the assigned shift. You will greet visitors, issue passes, check rooms on the visitor list, register flower deliveries, and direct people to the right hospital areas.

The role also oversees volunteers on the worked shift, ensuring effective communication, enforcing Volunteer Services policies, and attending department meetings as requested by leadership.

Qualifications

• Typing and basic computer use
• Strong communication skills
• Ability to work independently and in a team

Responsibilities

• Responsible for all functions at Information Desk on shift worked
• Issue patient/visitor passes and temporary passes; notify administration during inspections
• Greet entrants and check patient rooms on computer for visitors
• Register flower deliveries and deliver flowers
• Answer phones and provide directions to hospital areas
• Oversee volunteers on worked shift and ensure professional communication
• Attend Volunteer Department meetings and support policies and procedures

Skills

Typing

Computer skills

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Major Responsibilities

RESPONSIBLE FOR ALL FUNCTIONS AT INFORMATION DESK ON SHIFT WORKED

• Responsibility of issuing patient/visitor passes and issuing temporary passes. In any event of the unannounced regulatory agency inspectors’ visit, notify administration immediately.
• Greet everyone who enters the hospital and check patient rooms on computer for visitors.
• Register flower deliveries and deliver flowers
• Answer phones courteously and give clear, accurate directions to hospital. Give clear directions and maps to areas patients/visitors need to go to.
• Performs other duties and projects as requested by leadership.

Oversees Volunteers on Worked Shift

OVERSEES VOLUNTEERS ON WORKED SHIFT

• Appropriate communication and public relations with volunteer staff.
• Support policies and procedures to uphold the high standards of the Volunteer Services Department.
• Responsible for attending all Volunteer Department meetings and other meetings at manager’s request.

Education/Experience Required: High School Graduate or equivalent

Knowledge, Skills & Abilities Required

Typing, computer skills

• Good communication skills
• Ability to work independently, as well as in a team environment
• Ability to be customer focused
• Ability to demonstrate decision making requirements

Physical Requirements And Working Conditions

Must be able to work weekends, holidays, (day & evening hours)

• Maybe called into work with little prior notice
• Ability to relate with adult volunteer and volunteens
• Ability to assist patients in wheelchairs (push wheelchairs to nursing floors, etc.)
• Ability to work with many interruptions maintaining professional demeanor. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.