Information Desk Representative

Hugh Chatham Health; Elgin (IL); On-site; USD 26,000 - 39,000; Part time

Job summary

Advocate Health in Elgin, IL is seeking a part-time Patient Relations assistant to greet visitors, issue passes, and support hospital operations. The role requires strong communication, the ability to work independently and with a team, and a focus on customer service.

The position includes weekend rotation and variable hours within a 20-hour weekly schedule. Primary duties include greeting visitors, directing them to appropriate locations, handling flower deliveries, answering phones, and

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer-service orientation are essential.
• Ability to work independently and with a team to support patient relations.

Responsibilities

• Issue patient/visitor passes and temporary passes; notify admin during inspections.
• Greet visitors and verify room locations for directions and maps.
• Register and deliver flowers as needed.
• Answer phones with courteous, clear guidance and hospital directions.

Skills

Communication skills

Independent work

Team collaboration

Customer focus

Decision making

Education

High School Diploma or equivalent

Job description

Department

11603 Advocate Sherman Hospital - Patient Relations

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details/Additional Information

Tuesday 10am-2pm, Wednesday 8am-4:30pm, Friday 8am-4pm, Alternating weekend shift

Pay Range

$18.85 - $28.30

Major Responsibilities

• Responsibility of issuing patient/visitor passes and issuing temporary passes. In any event of the unannounced regulatory agency inspectors' visit, notify administration immediately.
• Greet everyone who enters the hospital and check patient rooms on computer for visitors.
• Register flower deliveries and deliver flowers
• Answer phones courteously and give clear, accurate directions to hospital. Give clear directions and maps to areas patients/visitors need to go to.
• Performs other duties and projects as requested by leadership.

OVERSEES VOLUNTEERS ON WORKED SHIFT

• Appropriate communication and public relations with volunteer staff.
• Support policies and procedures to uphold the high standards of the Volunteer Services Department.
• Responsible for attending all Volunteer Department meetings and other meetings at manager's request.

Education/Experience Required

High School Graduate or equivalent

Knowledge, Skills & Abilities Required

• Good communication skills
• Ability to work independently, as well as in a team environment
• Ability to be customer focused
• Ability to demonstrate decision making requirements

Physical Requirements And Working Conditions

• Must be able to work weekends, holidays, (day & evening hours)
• Maybe called into work with little prior notice
• Ability to relate with adult volunteer and volunteens
• Ability to assist patients in wheelchairs (push wheelchairs to nursing floors, etc.)
• Ability to work with many interruptions maintaining professional demeanor. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.