Information Desk Receptionist

2600 White Plains Hospital Medical Center; United States; On-site; USD 43,000 - 64,000; Full time

Job summary

White Plains Hospital Medical Center is seeking an evening shift receptionist to greet visitors, manage passes, and coordinate patient/visitor needs within the CAMS building. The role requires strong interpersonal skills, basic computer literacy (Outlook/Word) and a patient, professional demeanor in a fast-paced setting.

Responsibilities include enforcing visitation policies, directing staff and vendors, and supporting the interdisciplinary care team.

Qualifications

• High School Diploma or GED required; able to read/write English.
• Proficient computer skills including Microsoft Outlook and Word.
• Prior customer service experience preferred.
• Bilingual in Spanish a plus.
• Mandatory in-service training as needed.

Responsibilities

• Greets and directs all user groups, including patients, visitors and vendors.
• Issues passes quickly and enforces visitation policies.
• Accesses accurate patient information using computer systems.
• Coordinates with interdisciplinary care team to support patient/visitor needs.
• Follows procedures for vendor sign-in and mail routing.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Outlook

Word

Job description

City/State: White Plains, New York Department: Administration Work Shift: Evening Work Days: WEEKENDS Scheduled Hours: 1 PM-9:30 PM Hours Per Pay Period: 75 Pay Rate/Range: $20.4737-$30.7105 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Weekend Schedule: Friday,Saturday, Sunday 1:30p-9:30pm

Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Greets and directs all user groups, including but not limited to patients, visitors, and vendors in a warm, friendly, professional manner.
• Accesses accurate patient information using computer; review recorded comments.
• Issues passes quickly and efficiently; enforces visitation policies.
• Maintains positive work interactions with all staff.
• Follows appropriate procedures with patients requesting copy of medical records.
• Answers phone calls and works as a liaison with all hospital units/departments.
• Follows proper procedures for vendor sign-in process.
• Sorts and readdress patient mail as needed.
• Assists and coordinates patient/visitor needs with others on the interdisciplinary care team.
• Evaluates ongoing situations, keeps Security and Department Director and Manager informed of issues.
• Coordinates volunteer help to support overall patient reception and flow throughout the CAMS building.
• Performs all other related duties as assigned.

Education & Experience Requirements

• High School Diploma or GED required- must be able to read and write English.
• Proficient computer skills -including Microsoft Outlook, Word and aptitude for learning new software systems
• Previous customer service experience interacting with diverse public preferred.
• Bilingual in Spanish a plus.
• Mandatory in-service training as needed.

Core Competencies

• Excellent communication/interpersonal skills.
• Teamwork and problem solving skills.
• Maintain composure and professional demeanor under pressure.
• Conflict resolution skills.
• Adaptability to new situations/procedures.
• Strong organization skills/attention to detail.

Physical/Mental Demands/Requirements & Work Environment times.

Must practice patience, tact and caring nature at all cabinets. Frequently move boxes of visitor passes and other supplies and position self to store supplies in time. Must be able to remain in stationary position majority of Hospital. Must be able to move throughout the task. to work in fast-paced environment and multi-High energy level. AbilityMay be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.

The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) - the highest distinction offered by the federal agency - for the fourth consecutive year. In addition, the Hospital received its third Magnet designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country.

White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades, and in 2025 was awarded an "A" Safety Grade from the Leapfrog Group for the 14th consecutive time.