Information Desk Greeter

Rhode Island Hospital; United States; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

The Miriam Hospital is seeking a Visitor Services representative to greet and assist patients and guests, directing them to the right departments and providing essential information. You will handle badge checks, parcel pickups, and front-desk coordination in a fast-paced hospital lobby.

We value empathy and strong communication; bilingual ability is a plus. Work hours are 8:00–17:00 with day shifts and a focus on delivering exceptional patient and visitor experiences.

Qualifikationen

• High School diploma or equivalent.
• Exceptional customer service skills; ability to multitask.
• Bilingual preferred.
• Interacts with patients, visitors, and all levels of hospital staff.
• Interpersonal skills including empathy, compassion, warmth and kindness.
• 3–4 months of related experience to become familiar with the hospital campus, department services and procedures.

Aufgaben

• Greet and assist patients, visitors and vendors warmly; direct to locations; call for escort when needed.
• Print personalized patient/visitor labels and ensure proper hospital badges.
• Act as liaison between patients, visitors and hospital departments.
• Answer calls with proper telephone technique; transfer to patient rooms or departments.
• Provide directions including parking, wheelchair assistance, and room numbers.

Kenntnisse

Exceptional customer service

Multitasking

Interpersonal communication

Empathy and warmth

Willing to learn

Bilingual preferred

Ausbildung

High School diploma or equivalent

Jobbeschreibung

SUMMARY

Under general supervision of the Manager of Volunteer and Customer Services, and within hospital and department policies and procedures, greets, assists, and directs visitors, patients, and other callers/visitors to the hospital.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Maintains established department policies, procedures, objectives, quality assurance, safety, and environmental control.
• Proactively greets and assists all patients, visitors and vendors in a warm and welcoming manner, ensuring exceptional customer service. Conducts approved screening process with all, and assists and directs to various locations in the hospital and/or building; calls for an escort when necessary.
• Uses technology to print out personalized patient/visitor labels and ensures all coming into the hospital have the appropriate badge.
• Acts as a liaison between patients, visitors and guests and any hospital department.
• Answers telephone and uses appropriate telephone techniques and proper identification. Responsible for transferring calls to patient room, nursing stations or finding appropriate department.
• Provides clear directions and assistance to patients and visitors, including directions for parking, wheelchair assistance, and locations of telephones, rest rooms, and hospital departments. Provides room numbers of patients.
• Operates computer terminal to retrieve patient room numbers/extensions, admissions, and discharges. Protects patient privacy for those who choose to be "restricted" from the patient directory.
• Accept packages from staff, physicians, etc. for pick up by internal/external customers; monitor the signing process on the Parcel Pickup Log; call the internal department to notify them of the delivery; require a signature when the parcel is picked up. Verify the patient room numbers for floral delivery.
• Maintain awareness and oversight for activity in the main lobby.
• Preserves and protects confidentiality of information.
• Attends in-service and educational programs. Attends and participates in-staff meetings.
• Assists in care and maintenance of department equipment and supplies.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent. Basic knowledge of computer keyboard.
• The position needs to have exceptional customer service skills, as well as the ability to multitask and deal with the public. The person should be kind, empathetic, professional, responsible and willing to learn.
• Bilingual preferred.
• Demonstrated ability to interact with patients, visitors, and all levels of hospital staff.
• Demonstrated interpersonal skills including empathy, compassion, warmth and kindness.
• Three to four months of related experience including on-the-job training to become familiar with the hospital campus, department services and procedures specific to areas served.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Requires standing, bending and sitting. Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

While most duties are performed in an office environment, incumbent is exposed to patient-care environment. Any risk of exposure to contagious or noxious elements is minimized by adherence to safety procedures and protocols.

INDEPENDENT ACTION

Incumbent functions independently within broad scope of department policies and practices.

Generally, refers specific problems to supervisor, only where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$18.00-$25.82

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type

8:00-5:00

Work Shift

Day

Daily Hours

8 hours

Driving Required

No