INFORMATION CENTER ATTENDANT I

State of New Hampshire; Littleton (NH); Presencial; USD 20.000 - 25.000; A tiempo parcial

Descripción de la vacante

State of New Hampshire, Department of Business and Economic Affairs, is seeking an Information Center Attendant I at the Littleton Welcome Center. This part-time position offers 12 to 24 hours per week with a flexible schedule including weekdays and weekends.

Hourly pay ranges from $14.40 to $18.46. The role involves providing excellent visitor information, directing travelers to services, and maintaining center facilities and literature.

Formación

• 8th grade education or higher required.
• Must be able to stand for long periods, negotiate stairs, lift and carry up to 50 lbs.
• Must be available to work various schedules including weekdays and weekends.

Responsabilidades

• Delivers exceptional customer service and information to visitors to promote NH area attractions.
• Direct visitors to services using brochures, websites, and resources.
• Performs interior and exterior upkeep, custodial duties, and snow removal at centers.
• Maintains inventory of brochures and travel literature; notifies supervisor when low.
• Promotes state campaigns within Welcome Centers and stays informed on traveler information.

Conocimientos

Customer service

Communication

Teamwork

Public interaction

Educación

8th grade

Descripción del empleo

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitor Services

Littleton Welcome Center

Information Center Attendant I

Position #TMPPT5818

$14.40/hour - $18.46/hour

Summary:

The State of New Hampshire, Department of Business and Economic Affairs has a part-time vacancy for Park Attendant I/Information Center Attendant I at the Littleton Welcome Center. The Center is open 7 days a week. Preference is given to applicants with a flexible schedule that includes weekday and weekend availability. Shift hours are variable with hours totaling 12 to 24 per week.

To represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information Centers. To act professionally and courteously while promoting the State of New Hampshire along with maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Responsibilities:

• Delivers exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources.
• Direct visitors to services as necessary by using brochures, websites and/or other resources for visitor’s area of interest. Assist travelers when needed in highway and/or personal emergencies.
• Performs general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to insure a safe and clean facility.
• Maintains inventory of janitorial supplies and of brochures and travel literature; alerts supervisor when supplies are running low.
• Assist Division of Travel and Tourism marketing team by communicating and marketing the State’s campaign throughout the Welcome and Information Centers locations.
• Actively maintains working knowledge of traveler information throughout the State by attending seminars and training as required.
• Performs other related duties as assigned.

Other information:

MINIMUM QUALIFICATIONS:

Education/Experience:

8th grade education

License/Certification:

None

Other Requirements:

• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.
• Must have attained 18th birthday on or before date of application.
• Must be available to work various schedules as business needs require.
• May be asked to fill in at other centers as business needs require.

Trainee Option:

Not applicable

PREFERRED QUALIFICATIONS:

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times.

CAREER ADVANCEMENT OPPORTUNITIES:

Broad Group Level Advancement Available: Yes

Criteria:

39309001BGA01 (Level 1 to Level 2)

For promotion from 39-3090 Miscellaneous Entertainment Attendants and Related Workers-1, pay band 1, to 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2, pay band 2, employees must:

• Receive satisfactory performance evaluations;
• Be recommended for promotion by the immediate supervisor;
• Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and
• Meet the minimum qualification requirements of 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information please contact Marnie Cinquantini, Regional Supervisor, [e-mail], [phone]

EOE

TDD Access: Relay NH 1-800-735-2964