Information & Assistance Specialist Henry County

Project NOW, Inc.; Colona (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Project NOW, Inc. seeks an Outreach Supervisor to coordinate services and lead outreach staff in Illinois. The role includes assessing client needs, making referrals, and following up to ensure outcomes are met.

You will supervise outreach workers, maintain confidential client data, and assist in planning activities sponsored by the Senior Center, while ensuring high-quality customer service.

Qualifications

• Associate's degree or equivalent and 6 months to 1 year related experience or training.

Responsibilities

• Coordinate and follow-up with resources to ensure services are delivered.
• Assist in long-range planning by identifying gaps and overlaps in services.
• Interview and assess needs, provide information, referrals, and follow-up.
• Provide information about community resources meeting expressed needs.
• Place individuals with appropriate resources or providers.
• Conduct follow-up to confirm service delivery.
• Complete required reporting forms.
• Attend training and seminars as directed.
• Supervise Outreach Workers daily.
• Maintain confidential information and provide statistics when required.
• Assist in planning advocacy ranges and Senior Center activities.

Skills

Reading comprehension

Writing reports

Interpersonal communication

Problem solving

Data analysis

Verbal communication

Mathematical calculations

Microsoft Windows

Office software

Education

AA degree or equivalent

Tools

Microsoft Windows

Office software

Job description

SUMMARY:

To directly provide information to persons 60+ years of age about available public, private and voluntary services that meet the individual's expressed need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties as assigned.

• To provide coordination and follow-up with the appropriate resources to ensure that services are delivered.
• To assist the long-range community planning process by discovering gaps, overlaps, and duplication of services.
• Interview and assess customer’s needs, provide information, make referrals, and conduct follow-up to make sure needs have been met.
• To provide information about appropriate community resources that meet their expressed need.
• Assist individuals with their needs and places them in contact with the appropriate community resources or service providers.
• Conduct follow-up activities with individuals/agencies to determine whether services have been received and the identified need to be met following referral.
• Complete all required monthly, quarterly, etc. reporting forms completely and correctly for the department.
• Attend training and seminars as directed.
• Supervise outreach workers on a day-to-day basis.
• Maintain confidential customer information and provide statistical data when required.
• Assist in determining ranges of program advocacy to be undertaken.
• Help plan, implement, and participate in activities sponsored by the Senior Center.
• Provides excellent customer service utilizing a high degree of interpersonal skills for both internal and external customers.

SUPERVISORY RESPONSIBILITIES:

• Provides day-to-day supervisory oversight of Outreach Workers.
• Carries out supervisory responsibilities in accordance with Project NOW’s policies and applicable laws.
• Includes training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have good written and verbal communication skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have a reliable vehicle, a valid driver’s license, and proof of insurability.
• Must obtain AIRS certification within 180 days of hire and become SHIP certified when class becomes available.
• Must be proficient in Microsoft Windows and Office software and be able to use a keyboard, 10 key and other office equipment.

EDUCATION and/or EXPERIENCE:

• Associate's degree (A. A.) or equivalent from 2-year college or technical school
• and 6 months to 1 year related experience and/or training;
• or equivalent combination of education and experience.

PHYSICAL DEMANDS and ENVIRONMENT

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and sit when dealing with clients. The noise level in the work environment is usually quiet as associated with an office environment.

Project NOW is an equal-opportunity employerand is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives our mission. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodation is available for applicants with disabilities.

Positions within Project NOW are primarily grant-funded and funding decreases can affect our staffing needs.