Infoline & Intake Services Lead

SmartRecruiters, Inc.; New York (NY); In loco; USD 68.000 - 78.000; Tempo pieno

Descrizione del lavoro

The New York City Commission on Human Rights (OCRE) seeks an experienced Customer Service/Intake Professional to serve as Assistant Director of Infoline. You will ensure high-quality services for New Yorkers via the Infoline and Intake units, and support data-driven improvements and outreach planning.

You will also act as a backup supervisor, generate reports using SQL concepts, and assist attorneys and staff to maintain the OCRE database.

Competenze

• Bachelor’s degree and two years of experience in community work or related duties, or
• High school graduation or equivalent and six years of related experience, or
• Education and/or experience equivalent to the above with at least one year in related duties.

Mansioni

• Ensure high-quality Infoline and Intake services via data-driven improvements.
• Act as backup supervisor for Infoline staff and support the Director of Infoline.
• Communicate with New Yorkers seeking information by email, phone or in person.

Conoscenze

SQL

Data analysis

Communication

Formazione

Bachelor's degree

Strumenti

Graphing tools

Descrizione del lavoro

The New York City Commission on Human Rights (OCRE) seeks an experienced Customer Service/Intake Professional to serve as Assistant Director of Infoline. You will ensure high-quality services for New Yorkers via the Infoline and Intake units, and support data-driven improvements and outreach planning.

You will also act as a backup supervisor, generate reports using SQL concepts, and assist attorneys and staff to maintain the OCRE database.