Info Security Threat Hunting Specialist II

TIAA; Charlotte (NC); Sur place; USD 77 000 - 93 000; Plein temps

Résumé du poste

TIAA is seeking an Info Sec Threat Hunting Specialist II to identify, analyze, and report on fraudulent activity and hidden threats targeting external clients. Under general supervision, you will use defensive measures, digital forensics, and signals from multiple sources to protect accounts and data.

You will improve fraud detection systems, conduct root cause analysis, and develop blocking rules and detection models.

Qualifications

• 2+ years of fraud, risk, or cybersecurity experience.
• 3+ years preferred.

Responsabilités

• Identifies and investigates fraudulent activity across channels.
• Uses digital forensics tools to detect fraud indicators.
• Evaluates MFA events and call center interactions.
• Performs root cause analysis on fraud events.
• Develops blocking rules and detection models.
• Collaborates with technology, fraud operations, and product teams.

Connaissances

Fraud/Cybersecurity

Digital forensics

Behavioral biometrics

Device fingerprinting

Identity verification

Formation

University degree preferred

Outils

Splunk

Tableau

SharePoint

PowerPoint

Excel

Word

Description du poste

Fraud Prevention & Analytics – Info Sec Threat Hunting Specialist II

The Info Sec Threat Hunting Specialist II identifies, analyzes, and reports on fraudulent activity and hidden threats targeting external clients. Under general supervision, this job uses defensive measures, digital forensic techniques, and information collected from a variety of sources to protect clients' accounts, personal data, and the organization's digital platforms from account takeover, new account fraud, and related threats. This job also works to improve fraud detection and prevention systems by continually monitoring both internal control environments and the external fraud threat landscape, while conducting root cause analysis on fraud events and developing strategies to block and alert on suspicious activity.

Key Responsibilities and Duties

• Identifies and investigates fraudulent activity and anomalous behavior affecting external clients, including account takeover, fraudulent new account creation and fraudulent enrollment, by analyzing account activity, login patterns, transaction data, and customer behavior across digital, IVR, and call center channels.

• Utilizes digital forensic tools and techniques, including behavioral biometrics, device fingerprinting, and identity verification signals, to detect fraud indicators, reconstruct fraud events, and preserve evidence for investigation.

• Evaluates multi-factor authentication events, IVR/call center interactions, and deepfake detection tools to identify authentication bypass attempts, social engineering, caller impersonation, and synthetic media used to commit fraud.

• Conducts research and analysis of source data sets and identified fraudulent activity to determine root cause, attack patterns, and control gaps.

• Performs root cause analysis on confirmed fraud events and develops, refines, and implements fraud prevention strategies, including blocking rules, alerting logic, and detection models to reduce future losses.

• Collaborates with technology, fraud operations, and product teams to test and implement new fraud detection and prevention controls, while ensuring consistent compliance with enterprise fraud, security, and privacy policies and regulations.

• Maintains a deep understanding of the customer account lifecycle and control environment and continually monitors internal fraud trends and the external threat landscape to proactively protect customer accounts.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Required Skills :

• 2+ Years Required in Fraud, Risk, or Cybersecurity

Preferred Skills

• Experience with digital risk forensic tools, telephony and ANI risk detection
• Experience with online authentication, identification, registration, login, and transactional activity
• Experience with Splunk, Tableau, SharePoint, PowerPoint, Excel, Word
• Experience in root cause analysis
• Experience in link analysis
• Experience in alerting and case management systems

Related Skills

Accountability, Adaptability, Business Continuity Planning, Cloud Computing Security, Collaboration, Communication, Compliance, Consultative Communication, Cybersecurity, Detail-Oriented, General Risk Management, Network Security, Prioritizes Effectively

Anticipated Posting End Date

2026-10-07

Base Pay Range: $77,200/yr - $93,200/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

Email: [e-mail]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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