Info & Referral Techn U315

Louisville Metro; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A public service agency in Louisville seeks a candidate to interview and assist clients with social service needs, manage data entry, and research available community programs. An Associate's degree in Human Services or a related field is required, along with strong communication skills. The position offers a starting pay rate of $18.56 per hour with potential overtime.

Qualifications

• Associate's degree in a relevant field is required.
• Experience in social service programs is preferred.
• Strong communication skills to assist clients.

Responsibilities

• Interviews and screens applicants to determine social service needs.
• Researches publications and databases for information on social service programs.
• Records and enters client data into the computer database.

Education

Associate's degree in Human Services, Social Science, Social Work, or a related field

Job description

Essential Functions

• Interviews and screens applicants to determine their social service needs.
• Researches publications and databases for information on social service programs and refers clients to appropriate social service resources.
• Records and enters client data into computer database.

Examples of Work (Under General Supervision)

• Operates a computer to enter, code, store and edit data and information, and prepares reports.
• Collects and analyzes information and prepares and submits reports.
• Interviews and screens applicants for financial assistance as assigned.
• Researches professional publications and materials to obtain information on social service programs and available community social services.
• Assists in the development and dissemination of information and materials regarding programs and procedures.
• Provides the public with information concerning available social service programs and refers clients to community social service agencies.
• Participates in the child care and social service activities of a residential program.
• Assists individuals or groups in dealing with problems.
• Completes and processes forms, documents and correspondence.
• Attends meetings and seminars to keep current on social service programs and services available.
• Performs related work.

Physical Requirement & Working Conditions

Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work.

Minimum Requirements

• Associate's degree in Human Services, Social Science, Social Work, or a related field.

Equivalency

• High school diploma or the equivalent.
• Two years of social service program experience.
• An equivalent combination of education and experience may be substituted.

A new contract has been negotiated for this union. Once implemented into our HCM system, the new pay rate will be $18.56 hourly. Once deployed, your new pay rate will automatically be adjusted to the new pay rate and any retro amounts will be paid.