Inflight Policy & Procedure Specialist

Alaska Airlines, Inc.; Renton (WA); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Stand-by travel privileges

Competitive benefits

Job summary

Alaska Airlines in Renton is seeking an Inflight Policy & Procedure Specialist to develop policies for inflight operations, ensuring safety, compliance, and superior customer service across the unit.

You will serve as SME for inflight processes, collaborate with training, safety, and leadership, and drive updates to manuals, training materials, and communications while supporting risk assessments and change management.

Qualifications

• 2 years of experience in airline operations, or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability and willingness to attend 5 weeks of flight attendant training and to maintain FAA certification.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Must be authorized to work in the U.S.
• Willingness to travel throughout the Alaska Airlines route system as needed.
• Minimum age of 21.
• High school diploma or equivalent.

Responsibilities

• Develops, documents, and implements inflight policies and procedures that promote safety, compliance, and customer service.
• Applies knowledge to be a consultant and SME for inflight processes; ensures safety and customer service optimization.
• Communicates policy and procedure changes through multiple channels.
• Delivers presentations to management and cross-divisional leadership.
• Guides Safety Risk Assessments (SRA) and supports Safety Management System (SMS).
• Organizes meetings and coordinates timelines for policy updates.

Skills

Airline operations

Communication

Training coordination

Change management

Customer service

Education

Bachelor’s degree

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Inflight Policy & Procedure Specialist is responsible for developing solutions related to policies and procedures applicable to inflight functions at Alaska Airlines. As an individual contributor, this role makes recommendations to improve inflight processes and procedures, assuring that safety, compliance, and customer service are optimized.

Key Duties

• Researches, develops, documents, and implements policies and procedures that promote safety, compliance, customer service and inflight objectives.
  • Creates, modifies, interprets, and maintains department manuals, publications, and documents and proactively analyzes the need for periodic refresher communication.
  • Develops requirements for training programs, edits training materials, and approves training curriculum, and instructional materials.
  • Partners with the training development and delivery teams and Safety & Compliance to create and update training products.
  • Communicates policy and procedure changes, and other job-related information, through multiple communication channels.
  • Delivers presentations to management and cross-divisional leadership.
• Applies knowledge expertise to be a consultant and subject matter expert (SME) for inflight processes and procedures, assuring safety, compliance, and customer service are optimized.
  • Ensures alignment of policies and procedures for customers and employees.
  • Listens and acts upon relevant flight attendant suggestions and provides timely feedback.
  • Analyzes the effectiveness of new and existing policies and procedures and recommends changes.
  • Identifies and communicates unresolved issues and recommends actions for correction.
  • Utilizes change management techniques to ensure a safe and flexible employee service culture.
  • Identifies and leverages current and future technology opportunities.
• With limited direction from leader, serves as a Safety Risk Assessment (SRA) facilitator, guiding divisional and cross-divisional teams through Safety Risk Management (SRM) assessments in support of the Safety Management System (SMS), and implements policy and procedure changes driven by SMS and ASAP reports.
• Take initiative to develop solutions to develop effective working relationships across organizational levels and works cooperatively with peers within and outside of department.
• Organizes and facilitates meetings to collect and disseminate information and to ensure timelines are met.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in airline operations, or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability and willingness to attend 5 weeks of flight attendant training and to maintain FAA certification.
• Process and detail-oriented with the ability to:
  • Interpret, develop, and articulate efficient procedures for inflight functions,
  • Grasp complex issues and processes and evaluate for elements relevant to inflight functions,
  • Communicate in a simple, clear, and concise manner.
• Willingness to challenge assumptions and question the validity of established policies and procedures.
• Excellent organizational skills, with the ability to manage a number of projects under limited supervision.
• Ability to understand the needs and attitudes of the customer to develop a change management plan.
• Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).
• Ability and willingness to travel throughout the Alaska Airlines route system as needed.
• Minimum age of 21.
• High school diploma or equivalent.
• Must be authorized to work in the U.S.

Preferred

• Inflight experience.
• Flight attendance experience.
• Technical writing, training, or job coaching experience.
• Knowledge of FAA regulations.
• Intermediate knowledge of project management methodologies and processes.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$68,000 -- $102,000 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Renton - Global Training Center

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