Inflight Learning Instructor

Southwest Airlines; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Southwest Airlines is seeking an Inflight Learning Instructor to deliver classroom and hands-on training for initial, recurrent, requalification, and special event courses that support Inflight Operations. You will evaluate performance, coach learners, and serve as a subject matter expert on policies and procedures.

You will assist with curriculum updates and collaborate with operational teams to strengthen safety readiness.

Qualifications

• High School Diploma or GED is required.
• Flight Attendant Certification is required.
• Experience with instructional delivery is preferred.

Responsibilities

• Lead and facilitate training sessions for flight attendants.
• Deliver initial and recurrent courses.
• Provide coaching and feedback to learners.
• Maintain training materials and curriculum updates.
• Collaborate with cross-functional teams on training programs.

Skills

Administrative procedures

Curriculum design

Adult learning

Public speaking

Classroom management

Education

High School Diploma or GED

Tools

Microsoft Office

iPad/Apple devices

Classroom technology

Job description

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Department

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Job Summary Ready to play a key role in preparing Flight Attendants to deliver a safe and exceptional travel experience? As an Inflight Learning Instructor, you will deliver classroom and hands-on training for initial, recurrent, requalification, and special event courses that support Inflight Operations. You will evaluate performance, provide coaching, and serve as a subject matter expert on policies and procedures to ensure Flight Attendants are equipped to respond to onboard emergencies and operate safely. This role also includes supporting curriculum updates, providing feedback on training materials, and partnering across operational Teams. Your work directly strengthens the safety, readiness, and confidence of Flight Attendants across the network.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from a Southwest Airlines facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Assist with and/or leads special projects
• Facilitate learning programs in both technical and soft skills
• Instruct and facilitate classes
• Perform administrative tasks including classroom setup, duplication and distribution of materials, etc.
• Maintain responsibility for Flight Attendant Training
• Provide coaching to class participants and feedback to their respective Leaders
• Maintain responsibility for complying with all necessary paperwork, curriculum, and training materials associated with Training program
• Accurately represent content to all Customers (Instructors, Business, Sr. Leadership, Safety Risk Management, etc.)
• May attend meetings or seminars to obtain information for use in training programs or to inform management of training program status
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills And Abilities

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Skilled in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Knowledge of airline industry
• Skilled in classroom management
• Knowledge of adult learning principles

Education

• Required: High School Diploma or GED

Experience

• Intermediate-level experience; fully functioning broad knowledge in:
  • Classroom instruction, facilitation experience or relevant training
  • Public speaking skills
• Preferred: Previous Flight Attendant experience with an airline.
• Preferred: Adult learning and instructional delivery experience.
• Preferred: Flexibility to support multiple training programs and travel as needed.
• Preferred: Proficiency with Microsoft Office, iPad/Apple devices, and classroom technology.

Licensing/Certification

• Required: Flight Attendant Certification
• Must meet all regulatory criteria to obtain and maintain a CREW badge designation; this position requires successful and continuous enrollment in Rap Back

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986