Industry Solution Leader - Heavy Industrial (Integrated Steel Optimization and Asset Performance)

Socket.dev; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

C3 AI is seeking an Industry Solution Leader for Heavy Industrial to lead the design and delivery of enterprise AI solutions, specializing in Integrated Steel Optimization and Asset Performance. The ISL will own the solution strategy and work directly with customer teams to ensure measurable business outcomes.

You will guide cross-functional teams, translate industrial challenges into AI/optimization problems, and ensure outcomes align with business objectives across production, quality, energy,

Qualifications

• Bachelor's degree in Engineering or related technical discipline is required or preferred.

Responsibilities

• Own the overall solution strategy, technical direction, and delivery outcomes for assigned engagements.
• Serve as the primary customer-facing solution leader and domain expert, understanding customer operations and objectives.
• Identify and quantify high-impact opportunities across reliability, maintenance, production performance, and process optimization.
• Translate complex engineering challenges into AI/ML/optimization and software problems with clear requirements and business value.
• Lead engagements through use case definition, requirements gathering, and validation through deployment and adoption.
• Collaborate with cross-functional teams to ensure solutions align with engineering fundamentals and operational realities.

Education

Bachelor's degree in Engineering or related technical discipline

Job description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is seeking an Industry Solution Leader (ISL) for Heavy Industrial to lead the design and delivery of enterprise AI solutions for its clients with a specialization in Integrated Steel Optimization and Asset Performance.

Industry Solution Leaders combine deep industry and engineering expertise with end-to-end ownership of customer solutions. They are expected to understand a customer's operations deeply enough to challenge assumptions, identify and quantify the highest-value opportunities, define the right technical solution, and lead cross-functional teams through design, deployment, validation, and scale.

The role combines the responsibilities of a senior domain expert and solution leader. Industry Solution Directors work directly with customer engineering, operations, maintenance, and executive teams while leading C3 AI Forward Deployed Engineers, data scientists, product teams, and other technical resources to deliver measurable business outcomes.

The ideal candidate brings significant hands-on experience in engineering, manufacturing, operations, reliability, or maintenance and has the technical judgment, customer leadership, and delivery ownership required to lead complex enterprise AI solutions from problem definition through production.

The ISL, Heavy Industrial - Integrated Steel Optimization and Asset Performance should have hands-on experience working in an integrated steel mill, with direct exposure across BF, BOF/BOP, caster, HSM, and/or cold rolling/finishing operations, and ownership of throughput, yield, scrap, quality, energy, downtime, line balance, or bottleneck removal.

RESPONSIBILITIES

• Own the overall solution strategy, technical direction, and delivery outcomes for assigned customer engagements, maintaining accountability from initial problem definition through production deployment and scale.
• Serve as the primary customer-facing solution leader and domain expert, developing a detailed understanding of customer operations, equipment, processes, constraints, and business objectives.
• Identify and quantify high-impact business opportunities across equipment reliability, maintenance, production performance, process optimization, throughput, yield, quality, energy efficiency, and operating economics.
• Translate complex engineering and operational challenges into tractable AI, machine learning, optimization, and software problems with clearly defined requirements, success criteria, and expected business value.
• Lead engagements through use case definition, requirements gathering, solution architecture, application configuration, validation, production deployment, user adoption, and scale-out.
• Apply deep engineering and industry expertise to challenge assumptions, evaluate technical approaches, interpret analytical results, and ensure solutions are consistent with engineering fundamentals and operational realities.
• Lead cross-functional teams of Forward Deployed Engineers, data scientists, product managers, engineers, and industry experts, establishing technical priorities and driving alignment around customer outcomes.
• Work directly with customer engineers, operators, reliability teams, maintenance organizations, and executives to validate requirements, solution performance, operational workflows, and business impact.
• Guide the interpretation and use of industrial data, including process signals, equipment attributes, operating states, maintenance history, production information, alarms, quality data, and other engineering information required to solve customer problems.
• Maintain accountability for solution quality, business value, technical risks, delivery progress, customer adoption, and executive communication throughout the engagement.
• Partner with C3 AI product management and engineering teams to identify reusable capabilities, inform product development, and scale successful solutions across assets, production lines, facilities, and business units.
• Support sales teams during opportunity assessment and capture by helping define customer problems, solution approaches, business value, technical requirements, deployment strategy, and demonstrations.
• Support development of statements of work and deployment plans, ensuring scope, deliverables, assumptions, data requirements, risks, timelines, and resource requirements are clearly defined.
• Develop repeatable industry methodologies, solution patterns, and best practices and represent C3 AI in relevant customer, industry, and technical forums.

QUALIFICATIONS

• Bachelor's degree in Engineering or a related technical discipline. Mechanical, Chemical, Electrical, Industrial, Mining, Metallurgical, Petroleum, Materials, or similar engineering backgrounds are preferred.