Industrial Water Design Client Services Manager - Food & Beverage Market Sector

Brown and Caldwell, Inc.; Walnut Creek (CA); On-site; USD 144,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Life insurance

401(k) with employer match

Paid time off

Job summary

Brown and Caldwell, headquartered in Walnut Creek, CA, seeks an Industrial Design Client Services Manager - Food & Beverage to drive growth through strategic client engagements, leadership of a CST, and pursuit management. You will align BC capabilities to support water, wastewater and facility projects using a range of delivery methods.

The role requires 10+ years in environmental engineering/consulting, a bachelor’s degree, and proven ability to lead cross-functional teams, expand client

Qualifications

• Minimum 10 years in environmental engineering and consulting with marketing/business development
• Bachelor's degree in engineering, science, business, sales, or equivalent experience required

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client objectives
• Develop and advance the client business case including revenue targets and service expansion
• Secure and deliver profitable work while managing risk exposure
• Lead the performance of the full client portfolio to achieve revenue, margin and backlog targets
• Maintain utilization aligned with portfolio expectations
• Build and lead a high-performing Client Service Team (CST)
• Coordinate resources across business lines and engage SMEs to expand service breadth
• Mentor developing team members and model effective client leadership
• Translate client insights into actionable growth strategies
• Execute structured client engagement plans with minimum 20% client-facing time
• Serve as Sales Leader on key pursuits and develop win strategies
• Maintain accurate client data and governance for unified messaging and delivery

Skills

Client growth strategy

Pursuit leadership

Executive relationships

Cross-functional leadership

Sales leadership

Portfolio performance

Market expansion

Strategic planning

Team mentorship

Relationship management

Education

Bachelor's degree in engineering/science/business/sales

Job description

The Industrial Design Client Services Manager - Food & Beverage is responsible for driving growth by identifying, shaping, and winning major capital projects across the food and beverage market sector. This role leads strategic pursuits, builds executive-level client relationships, and aligns Brown and Caldwell's multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure through traditional and alternative design and delivery methods, including design-bid-build, design-build, and collaborative delivery models, while advancing long-term account growth and market presence.

The Client Services Manager role is a mid-level client leader who demonstrates consistent success in growing client relationships, advancing strategic positioning, and delivering measurable business outcomes. A Client Services Manager has progressed beyond relationship maintenance and is actively shaping client strategy, leading coordinated account growth, and driving profitable portfolio performance.

This role requires demonstrated capability in relationship expansion, pursuit leadership, and cross-functional team alignment. The Client Services Manager develops and executes client growth strategies while continuing to contribute to project delivery excellence.

A CSM typically:

• Serves as CSM for one Type II client
• Serves as a core CST member for one Type I client
• Maintains 60-75% utilization, with remaining capacity focused on client and business development
• Spends approximately 20% of time in direct client engagement (billable or non-billable)

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen in balancing project oversight with strategic client leadership.
• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of effective pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
• Strong ability to research and translate client business drivers into actionable growth strategies.
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
• Advanced facilitation, interview, and executive communication skills (written and oral).
• Working proficiency in risk identification, mitigation, and performance management.
• Familiarity with governance principles, decision-support models, and change leadership practices.
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
• Advanced leadership skills with the capability to inspire and guide a team.

Experience

• Typically, a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Salary Range

The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $144,000 - $196,000
Location B: $158,000 - $216,000
Location C: $172,000 - $236,000

Benefits and Other Compensation

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.