Industrial Property Manager - Tenant Experience & Ops

Northpoint Development, Inc.; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401k with 100% match up to 6%

Tuition reimbursements

Wellness spending account

Cellphone reimbursement

Mental Health Reimbursement

Childcare reimbursement

HRA/HSA contributions

Parental Paid Leave

Flexible Spending Account

Charitable contribution match

Job summary

NorthPoint Development, Inc. seeks a Commercial Property Manager for our Charlotte portfolio. This on-site role requires coordinating tenant relations, maintenance, budgets, and inspections across industrial spaces.

You’ll use Yardi, Salesforce, and Monday.com to manage leases, CAM reconcilations, and reporting. You will collaborate with Asset Management and Development teams to ensure smooth post-construction transitions, warranty follow-up, and 5-year capital plans.

Qualifications

• 2+ years of direct Commercial and Industrial Property Management required.
• Industrial Property Management experience.
• Familiarity with maintenance, accounting, and tracking software (Yardi, Salesforce, and Monday.com) is a plus.

Responsibilities

• Provide excellent service to our industrial commercial real estate customers through our core values.
• Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
• Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections of the commercial property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
• Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
• Become proficient with the Yardi Property management software, Salesforce and Monday.com.
• Create building and property operating budgets utilizing Yardi Advanced Budgeting
• Complete Property tenant CAM Reconciliations utilizing Yardi.
• Maintain appropriate records, correspondence and file notes in Lease Manager.
• Provide 5 Year Building Capital Plans – Collaborate with Asset Management team on funding the plans/needs.
• Track tenant lease expirations, plan for move-outs/renewals as required.
• Collaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
• Participate in new building onboarding punch walks and follow through on completions with the Development Manager and one year warranty review.
• Work directly with the Development Management team to ensure a smooth transition of a building post construction.
• Be proactive in addressing warranty issues during the first 12 months post construction.
• Assist the Regional Director of Property Management with establishment of the Property
• Monitor all key dates and reporting within Yardi and Salesforce.
• Assist the Regional Director of Property Management with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Assist in the production of monthly and annual reports.
• Assist in preparation of transaction related documents.
• Assist in maintaining tenant contact lists in Yardi for the company.
• Aid in the production of departmental reports (e.g. business plans, financial statements, RFPs).
• Contractor coordination.
• Coordinate tenant move-ins/move-outs.
• Approve and/or obtain estimates/bids for repairs at the property. Generate and track Service orders, approvals and distribution.
• Ensure accurate compliance with contracts of all property related invoices and verify and approve all service work order billings.
• Update new property information in Yardi, SalesForce and on Building Engineer reference sheets.
• Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
• Ensure proper property and GL coding on invoices.
• Investigate cost reduction opportunities.
• Assist corporate accounting with questions related to the property and resolution of vendor issues.
• This position requires at least 50% travel.

Skills

MS Office

Communication

Tools

Yardi

Salesforce

Monday.com

Excel

Job description

NorthPoint Development, Inc. seeks a Commercial Property Manager for our Charlotte portfolio. This on-site role requires coordinating tenant relations, maintenance, budgets, and inspections across industrial spaces.

You’ll use Yardi, Salesforce, and Monday.com to manage leases, CAM reconcilations, and reporting. You will collaborate with Asset Management and Development teams to ensure smooth post-construction transitions, warranty follow-up, and 5-year capital plans.