Industrial Parts Counter & Equipment Intake Coordinator

Traver IDC; Waterbury (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

An industrial equipment service provider in Waterbury, CT is seeking an Equipment Intake Coordinator to manage customer interactions at their parts counter. Candidates should have strong communication skills and a mechanical curiosity. The role involves greeting customers, coordinating equipment drop-offs, processing parts sales, and answering inquiries. Join a hands-on team with a rich history in the industrial electrical market. Experience in similar environments is preferred but not required.

Qualifications

• Experience in industrial parts counters or auto parts stores is preferred.
• Willingness to learn about motors and industrial equipment is important.

Responsibilities

• Greet customers and assist with equipment drop-offs and inquiries.
• Log incoming equipment into the system and coordinate with warehouse staff.
• Answer inbound calls and direct inquiries appropriately.
• Work closely with sales and operations teams to document needs.

Skills

Strong customer service and communication skills

Comfortable working in an industrial environment

Mechanically curious

Organized

Job description

Industrial Parts Counter & Equipment Intake Coordinator

Position Overview

We are seeking a friendly, organized, and mechanically curious individual to manage the front counter of our industrial motor and equipment repair facility. This role serves as the first point of contact for customers bringing in equipment for repair or purchasing industrial components.

The position is responsible for greeting walk-in customers, coordinating equipment drop-offs, assisting with basic parts sales, and routing technical inquiries to the appropriate team members. The ideal candidate is comfortable interacting with electricians, maintenance technicians, contractors, and small business owners in a fast-paced industrial environment.

Key Responsibilities:

Customer Counter Support

• Greet walk-in customers and assist with equipment drop-offs and parts inquiries
• Help customers determine whether equipment should be evaluated for repair or replaced
• Process basic parts sales including motors, capacitors, belts, pulleys, and related components
• Maintain a professional and welcoming front counter experience

Equipment Intake Coordination

• Log incoming motors, pumps, gearboxes, and other equipment into the system
• Collect customer information and basic equipment details
• Coordinate with shipping/warehouse staff to safely unload equipment using forklifts or pallet jacks
• Ensure equipment is properly tagged and routed into the shop for evaluation

Customer Inquiry Routing

• Answer inbound phone calls and direct inquiries to the appropriate department (repair, product sales, service, or finance)
• Assist with order entry and customer follow-up when appropriate
• Route technical questions to product specialists or repair coordinators as needed

Internal Coordination

• Work closely with repair coordination, product specialists, and shop personnel
• Help ensure incoming equipment and customer requests are properly documented and routedSupport the sales and operations teams by capturing customer needs accurately

Qualifications:

Preferred backgrounds include experience in:

• Industrial parts counters
• Auto parts stores
• HVAC or plumbing supply houses
• Mechanical or technical customer service environments

Other qualifications:

• Strong customer service and communication skills
• Comfortable working in an industrial or shop environment
• Mechanically curious with willingness to learn about motors and industrial equipment
• Organized and able to manage multiple customer interactions
• Ability to remain calm and professional in a busy counter environment

Technical expertise in electric motors or industrial equipment is not required, but a willingness to learn is important.

What Makes This Role Unique?

This role sits at the center of our operation and interacts with multiple parts of the business including:

• Industrial motor and rotating equipment repair
• Electrical components and automation products
• Field service support
• Industrial customers and contractors

It is an excellent opportunity for someone who enjoys working with customers, solving practical problems, and being part of a hands‑on industrial team.

About Traver IDC

Traver IDC is a fourth‑generation family business based in Waterbury, CT with over 85 years of experience serving the industrial electrical market. We provide a unique, full‑service approach, combining motor repair, electrical contracting, engineering, and product distribution into a single source for customers. With 24/7 support, Traver IDC delivers responsive service across troubleshooting, technical support, and equipment needs to minimize downtime. Our team brings deep expertise in servicing motors, generators, and complex electrical and mechanical systems, along with advanced capabilities like system integration and preventative maintenance.

• Industrial repair facility and parts counter environment
• Frequent interaction with contractors, electricians, maintenance technicians, and equipment owners
• Occasional coordination of equipment unloading with warehouse staff

Take a look through our shop – your one source for everything electrical. Featuring brands ranging from Eaton to Greenlee and more.