Industrial Field Service Technician

Matrix Design Group LLC; Newburgh (IN); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

First-day benefits

On-site health clinic

401(k) with company match

Paid holidays and PTO

Educational Reimbursement

Job summary

Matrix designs seeks an Industrial Field Service Technician based in Newburgh, IN to install, startup, and service our industrial products. You will troubleshoot on-site and by phone, train customers, and coordinate service visits across multiple locations.

You will work with a small team or alone, travel up to 75%, and wear PPE as required. A technical certificate is required and basic computer skills are essential.

Qualifications

• Certificate of Completion from a technical or trade school is required.
• Industrial maintenance/electrical experience preferred.
• Fork truck or telehandler maintenance/troubleshooting experience.
• Basic computer skills and proficiency with Microsoft Office.

Responsibilities

• Provide on-site or phone-based technical support and troubleshooting.
• Perform installation, startup, and commissioning of products.
• Oversee third-party installers during customer installations.
• Train customers in operation and maintenance of systems.
• Coordinate service schedules with customers across locations.
• Create detailed installation and support issue reports.

Skills

Troubleshooting

Installation

Startup

Training

Microsoft Office

Communication

Time management

Safety minded

Electrical troubleshooting

Mechanical troubleshooting

Education

Technical/trade school certificate

Tools

Microsoft Office Suite

Job description

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an Industrial Field Service Technician. The Field Service Technician will be responsible for providing support to Matrix customers regarding installation, technical support, field service, training, and startup of all company industrial products and systems. The priorities of this position are to provide top-notch customer service and promote Matrix products. The candidate must be a self-starter, with excellent interpersonal skills and the ability to work alone or in a small team. This position is based out of our home office in Newburgh, IN. This is not a remote position.

This position reports to the Senior Manager of Field Operations.

Duties And Responsibilities

• Provide technical support in the form of troubleshooting on site or via phone.
• Perform installation, startup, and commissioning of various products.
• Oversee and support third-party installers during customers' installations.
• Test and troubleshoot system functions and train customers in operation and maintenance.
• Coordinate service schedule with customers at various locations.
• Create detailed reports for installations and technical support issues.

Qualifications & Competencies

• The successful candidate should have a minimum of a Certificate of Completion from a technical or trade school.
• Industrial maintenance/electrical experience and background preferred.
• Fork truck or telehandler maintenance or troubleshooting experience.
• Must have basic computer skills and be able to use Microsoft Office Suite.
• Strong time management skills and organization skills.
• Safety-minded (safety must be a priority).
• Electrical and mechanical troubleshooting skills.
• Excellent communication skills.
• Quality minded, resourceful, and dependable.

Working Conditions

• The candidate will be required to work in various indoor and outdoor facilities.
• Travel up to 75% and ability to work various shifts as required by customer.
• While performing the duties of this job, the employee is regularly exposed to work near large moving machinery.
• The candidate can be at risk of electrical shock.
• Matrix employees are provided with and required to wear personal protective equipment (PPE) such as hard hats, steel toe shoes, reflective clothing, earplugs, and safety glasses.

Physical Requirements

The employee is occasionally required to stand; walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• First day coverage of all benefits - no waiting period
• Premium free medical, dental and vision insurance - working spouse must take single major medical at their place of employment if offered
• On-site health clinic
• Basic Life (2x annual base salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays, 3 weeks of PTO, 5 personal/sick days
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership