Industrial Field Service Tech, PLC

Ingersoll Rand; Detroit (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

A global industrial leader is seeking an Industrial Field Service Technician to provide on-site mechanical support for their products. The role requires over 3 years of mechanical experience and proficiency in PLC programming. Effective communication skills and the ability to work independently are vital. A valid driver’s license and US Passport are mandatory. The position involves extensive travel and offers a comprehensive benefits package.

Benefits

Comprehensive benefits package

401(k) plan with employer match

Paid time off

Employee stock grant

Qualifications

• 3+ years of relevant mechanical background in field service.
• Hands-on mechanical skills with industrial systems.
• Valid driver’s license and US Passport are required.

Responsibilities

• Provide technical support during equipment repair and installation.
• Ensure safe work practices and report incidents.
• Complete required reports in a timely manner.

Skills

Mechanical background

PLC programming

Interpersonal skills

Problem-solving abilities

Analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Title: Industrial Field Service Technician, PLC

Location: Remote - USA

About Us

Ingersoll Rand is a global leader in industrial solutions with a commitment to innovation, sustainability, and employee excellence. Our products and services span life sciences, clean energy, industrial manufacturing, and infrastructure, supported by over 80 brands.

Job Overview

The Industrial Field Service Technician provides on‑site mechanical support for IR products, delivering customer‑focused solutions while maintaining high standards of safety and quality. The role combines hands‑on mechanical expertise with PLC programming to design, code, and optimize control systems that power high‑performance operations.

Responsibilities

• Provide technical support during repair and installation of IR equipment at customer sites.
• Ensure safe work practices and report safety incidents promptly.
• Improve responsiveness by conducting technical walk‑downs and providing solutions that differentiate IR proposals.
• Complete required reports (Service Reports, Customer Call Reports, Expense Reports, Time Sheets) in a timely manner, supporting accurate invoicing.
• Suggest process improvements to enhance customer response time and data accuracy.
• Maintain proficiency with vibration analysis and laser alignment equipment.
• Generate sales leads and support the Aftermarket group, contributing to IR installed base growth.

Requirements

• 3+ years of relevant mechanical background with industrial equipment (millwright, maintenance, engineering, field service).
• PLC programming experience for design, coding, and optimization of control systems.
• Hands‑on mechanical skills with industrial systems, preferably including centrifugal and/or positive displacement compressors.
• Ability to read and interpret control panel schematics.
• Valid driver’s license (12 months, no major violations).
• US Passport for occasional international travel.
• High School diploma or equivalent.

Core Competencies

• Strong interpersonal and communication skills.
• Excellent collaboration and problem‑solving abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Effective independent work and team contribution.
• High moral and ethical standards; integrity.
• Strong analytical skills.

Preferences

• Technical schooling or coursework toward a mechanical or electrical degree.
• Experience troubleshooting vibration, system, and aerodynamic problems.
• Experience specifying replacement parts for highly engineered equipment.
• Experience in industrial sales or technical selling.

Travel & Work Arrangements

• Travel up to 80% with international travel as needed.
• Schedule: Monday‑Friday 7:00 AM – 3:30 PM.
• Position: Salary Non‑Exempt with eligibility for overtime pay.
• Shift premium pay for travel with overnight stays and international travel.

What We Offer

We provide a comprehensive benefits package that includes health care options (medical, prescription, dental, vision), wellness programs, life insurance, a 401(k) plan with employer match, paid time off, and an employee stock grant. Our culture emphasizes personal ownership, community engagement, and environmental stewardship.

Equal Opportunity Employer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.