Individual Sales and Administration

Patriot Growth Insurance Services; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Midwest Employee Benefits is seeking a professional Client Service Representative to support daily office operations and deliver high-quality client experiences. You will greet customers, handle calls, process payments, and coordinate appointments in a busy Sioux Falls office.

The ideal candidate has 3–5 years in customer service or administrative roles, with a high school diploma (associate degree preferred), and excellent verbal and written communication skills.

Qualifications

• 3–5 years of experience in customer service, administrative support, or related roles.
• High school diploma required; Associate degree preferred.
• Strong verbal and written communication with excellent grammar, spelling and punctuation.

Responsibilities

• Greet and assist customers in person and over the phone.
• Process account changes and accept payments accurately.
• Respond to inquiries and direct customers to appropriate team members.
• Coordinate schedules, confirm appointments, and manage office activities.
• Process, sort, and distribute mail and maintain inventory of office supplies.
• Prepare and maintain files, records, and documentation.
• Support projects with data entry and general office tasks.
• Communicate professionally with clients and team members to ensure timely service.
• Maintain a welcoming office environment and assist with daily needs.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Independent worker

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

About Midwest A Division of Patriot Growth Insurance Services

Midwest Employee Benefits will customize medical insurance plans for both group benefits for employers and insurance coverage for individuals. The group of professionals at Midwest Employee Benefits are all meticulously selected because of their industry leading proficiency and experience. Our whole team continuously puts time and effort to learn about all the latest insurance trends and offerings to provide beneficial information for all our clients. In addition our staff effectively customizes plans for both employers and independent people through group health insurance benefits and insurance coverage for individuals respectively.

Position Overview

We are seeking a professional and customer focused Client Service Representative to support day to day office operations and provide a high quality experience for clients and visitors. This role is responsible for greeting customers, answering calls, processing account requests and payments, coordinating appointments, managing mail and supporting administrative projects. The ideal candidate is organized, detail oriented and comfortable balancing customer service responsibilities with clerical and office support tasks. This position plays a key role in maintaining smooth office operations, supporting internal teams and delivering responsive service to clients.

Work Arrangement

This is a full time position working in our office located in Sioux Falls SD.

Professional Responsibilities

• Greet and assist customers professionally both in person and over the phone
• Respond to customer inquiries process account changes and accept payments accurately
• Manage incoming calls and direct customers and callers to the appropriate team members
• Coordinate schedule and confirm appointments meetings and related office activities
• Process sort and distribute incoming and outgoing mail
• Maintain office supply inventory and coordinate ordering and distribution as needed
• Prepare update organize and maintain files records correspondence and other office documentation
• Support administrative and operational projects through research document preparation data entry and general office support activities
• Communicate professionally with clients team members and business partners to support timely and accurate service
• Assist with daily office needs while maintaining a professional organized and welcoming environment

Qualifications and Requirements

• 3 5 years of experience in customer service administrative support clerical support office support or a related role
• High school diploma required; Associate degree preferred
• Strong verbal and written communication skills including excellent grammar spelling and punctuation
• Exceptional customer service and interpersonal skills with a professional and approachable demeanor
• Strong attention to detail and organizational skills
• Demonstrated ability to prioritize tasks manage time effectively and work independently
• Proficiency with Microsoft Office Suite and standard office technology and equipment
• Ability to work collaboratively in a team oriented environment while remaining flexible in a dynamic workplace

About Patriot Growth Insurance Services

Founded in 2019 Patriot is a growth focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the US by Business Insurance and has been named to the 2025 Inc 5000 list of fastest growing companies. With over 2100 employees operating in 150 locations across 48 states, Patriots collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Patriot offers the opportunity to be a part of a fast growing company since its inception. We strive to create a flexible and collaborative environment for our employees and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary we provide a comprehensive health and welfare program to employees family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer Medical Dental and Vision BenefitsFlexible Spending Account FSA and Health Savings Account HSA and Commuter Transit ProgramsCompany paid Short Term Disability Long Term Disability and Group Term LifeCompany paid Employee Assistance ProgramPaid Parental LeavePaid holidaysPersonalized PTO401 k.

Benefits

• Medical Dental and Vision Benefits
• Flexible Spending Account FSA and Health Savings Account HSA and Commuter Transit Programs
• Company paid Short Term Disability
• Long Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 k

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin citizenship or immigration status disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff leave of absence compensation benefits and training Patriot makes hiring decisions based solely on qualifications merit and business needs at the time For more information read through our EEO and DE&I Policy located on our website at wwwpatriotgiscom.