Individual Health Account Representative

Layman Diener Borntrager Insurance Agency; Waynesboro (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Layman Diener Borntrager Insurance Agency is seeking an Individual Health Account Representative. This energetic professional will educate clients, solve problems and deliver remarkable customer service in a fast-paced team environment.

The role requires understanding the healthcare marketplace, strong communication, confidentiality and the ability to manage a portfolio of clients while upholding the LD&B BLUEprint values. On-site role with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required.
• Licenses, certifications, or credentials applicable to the division must be held or obtained.
• Self-starter capable of working with minimal supervision.
• Excellent oral and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to comply with information security, privacy and confidentiality requirements.

Responsibilities

• Understand the healthcare marketplace and respond to client needs.
• Maintain a positive, empathetic demeanor toward clients and vendors.
• Demonstrate communication and customer relationship skills to meet client needs.
• Manage a standard-sized group of clients and cooperate with colleagues.
• Provide prompt, courteous, customer-focused service.
• Provide feedback to the Division manager and help meet division goals.
• Maintain accurate records in agency data systems.
• Demonstrate regular and reliable attendance.
• Adhere to LD&B BLUEprint values daily.
• Other duties as assigned.

Skills

HS diploma

Customer service

Licenses/certifications

Self-starter

Communications

Organizational skills

Problem solving

Info security & confidentiality

Education

HS diploma or equivalent

Job description

Description

*This position may be offered as an Associate Account Representative depending on experience and qualifications

The Individual Health Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal relationship skills. The successful Individual Health Account Representative will communicate and coordinate with their colleagues in their specific division and in our overall organization to deliver optimal levels of care for our clients and to achieve divisional and organizational objectives. With this backdrop in mind, the Individual Health Account Representative communicates directly with clients, prospects, partners and vendors through a variety of channels in order to educate, problem solve, process, identify solutions and create calm depending upon situational demands. As a representative of the organization, the Individual Health Account Representative aligns personally with the organization’s values as reflected in the LD&B BLUEprint and models these values on a daily basis.

Essential Duties & Responsibilities

• Understand the complexities and nuances of the individual healthcare marketplace and respond to client needs.
• Maintain a positive, empathetic and professional demeanor toward clients, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and understand how to utilize the division’s products and services to meet clients’ needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
• Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
• Demonstrate regular and reliable attendance.
• Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
• Other duties as assigned.

Requirements

Education, Requirements, Qualifications & Skills

• High school diploma or equivalent required.
• Prior customer service experience required.
• Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.
• Ability to understand and adhere to all requirements related to information security, privacy and confidentiality at all times.

Physical Requirements

• Must be physically able to work 38 hours per week.
• Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
• Must have the ability to hear, see, and speak.
• Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs.
• Occasionally required to lift and carry up to 20 pounds.
• Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
• Must maintain a valid driver’s license and have the ability to operate a motor vehicle.
• Must be able to drive and to travel unaccompanied in diverse weather conditions.