Individual Disability Claims Specialist

MetLife; Tampa (FL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health plan (medical, vision, dental)

401(k) with employer matching

Life insurance and legal services

Tuition assistance

Job summary

MetLife’s Global Customer Service and Operations team is seeking an IDI Claims Assistant to support the Individual Disability Income (IDI) claims process across the United States. You will facilitate timely communication, gather claim information, and complete administrative tasks to help move claims forward with care and efficiency.

Guided by our purpose and strategy, you will maintain accurate documentation, follow up with insureds and representatives, and support Claims Specialists in

Qualifications

• High school diploma required to support accurate claim documentation and administrative activities.
• Experience using claim systems, Microsoft Office, or related business tools to manage workload and document interactions.
• Strong communication, customer service, organizational, and time-management skills with sound judgment.
• Detail-oriented, dependable and professional in supporting customers and timely claim outcomes.

Responsibilities

• Lead timely follow-up efforts for assigned pending IDI claims from notice through proof of loss.
• Create clear, professional correspondence for insureds, providers, employers, and other stakeholders.
• Oversee accurate claim activity documentation and follow-up notes to maintain organized files.
• Manage daily workload, system activities, aging requirements, and administrative tasks.
• Develop knowledge of IDI claim processes to support Claims Specialists.
• Coordinate communication to obtain outstanding information and provide status updates.

Skills

Microsoft Office

Communication

Customer Service

Time Management

Detail Orientation

Education

High school diploma

Job description

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The IDI Claims Assistant is responsible for supporting the Individual Disability Income (IDI) claims process by facilitating timely communication, gathering claim information, managing pre-proof-of-loss activities, and completing administrative claim tasks across the United States. Guided by our purpose — always with you building a more confident future — and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to play a key role in helping customers move through the claims process with clarity, care, and confidence. This role contributes to a seamless customer experience by proactively following up with insureds and their representatives, maintaining accurate claim documentation, and supporting Claims Specialists in delivering timely and efficient claim outcomes.

Key Responsibilities

• Lead timely follow-up efforts for assigned pending IDI claims from initial notice through receipt of proof of loss, ensuring activities align with service standards and support efficient claim progression.
• Create clear, professional, and primarily templated correspondence for insureds, providers, employers, attorneys, and other claim stakeholders in alignment with company standards.
• Oversee accurate claim activity documentation, customer interaction records, and follow-up notes to maintain organized claim files and support informed claim handling.
• Manage daily workload, claim system activities, aging requirements, and assigned administrative tasks to help ensure timely completion of claim-related responsibilities.
• Develop strong working knowledge of IDI claim processes, stable block maintenance activities, and file-management practices to support Claims Specialists and management needs.
• Coordinate communication with insureds, authorized representatives, and internal partners to obtain outstanding information, provide claim status updates, and support administrative research requests or special projects.

Required Qualifications

• High school diploma required to support accurate claim documentation, professional correspondence, and administrative claim activities in a business environment.
• Experience using claim systems, Microsoft Office, or related business tools to manage workload, document customer interactions, track follow-up activities, and maintain organized claim files.
• Strong communication, customer service, organizational, and time-management skills with the ability to exercise sound judgment and make decisions based on available facts.
• Detail-oriented, dependable, and professional approach with a commitment to supporting customers, internal partners, and timely claim outcomes.

Preferred Qualifications

• Suggested 3 to 5 years of experience in disability claims, insurance operations, customer service, or related professional business support.
• Experience using claim systems, Microsoft Office, or related business platforms to support claim file maintenance, workload tracking, correspondence, and administrative follow-up.
• Customer-focused, organized, and collaborative work style with the ability to manage priorities, communicate professionally, and support timely claim outcomes.
• Adaptable, dependable, and detail-oriented approach with a willingness to learn IDI claims processes and contribute to a positive customer and team experience.

The expected salary range for this position is $47,000-$63,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.