IndieWire: Client Success Associate

Penske Media Corp.; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Pet insurance

Wellness programs

Job summary

IndieWire is seeking a driven Client Success Associate to support pre-, mid-, and post-sale activities for entertainment and consumer accounts. The role thrives in a fast-paced environment and involves collaboration with sales, marketing, editorial, ad ops, and product teams. Based in Los Angeles, the position reports to the Senior Client Success Manager, with onsite expectations.

Typical wage is $25/hr. The benefits package includes comprehensive health coverage, 401(k), PTO, and other wellness

Qualifications

• 1-2 years of experience in media planning, supporting brand partnerships, or other client and sales support.
• Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment.
• Strong communication and relationship-building skills.
• Knowledge of the film, TV, and entertainment industry landscape is a bonus.

Responsibilities

• Support ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization.
• Collect screenshots for display ad takeovers, email sponsorships, custom sponsorships, and other assets.
• Monitor paid social media amplification metrics and budgets.
• Support the creation of compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings.
• Support custom content campaigns including editorial integrations, branded video, and social initiatives — support timelines, logistics, and cross-functional alignment.
• Support management and tracking of marketing assets and deliverables for both digital and live media activations.
• Support creation of detailed campaign wrap-up reports and client-facing decks for integrated and digital packages.
• Occasionally event support and on-site duties and responsibilities.

Skills

Media planning

Brand partnerships

Client and sales support

Communication

Relationship-building

Job description

IndieWire is seeking a driven and relationship-focused Client Success Associate to support pre-, mid-, and post-sale support for entertainment and consumer accounts. The ideal candidate is nimble, creative, and thrives in a fast-paced environment.

You will work with the IndieWire sales, marketing, editorial, ad operations, and product teams to ensure every client partnership delivers a seamless, creative, and results-driven experience. This is also a compelling opportunity for candidates coming from arts organizations, film festivals, or publishing — anywhere deep knowledge of the film and entertainment landscape meets client-facing skills. This role is based in Los Angeles and reports to the Senior Client Success Manager.

Key Responsibilities

Campaign Management & Execution

• Support ad operations on asset delivery, digital inventory management, makegoods, and delivery optimization.

• Collect screenshots for display ad takeovers, email sponsorships, custom sponsorships, and other assets.

• Monitor paid social media amplification metrics and budgets

• Support the creation of compelling proposals, media kits, and sales materials for partner outreach across digital, custom content, and live media offerings

• Support custom content campaigns including editorial integrations, branded video, and social initiatives — support timelines, logistics, and cross-functional alignment

• Support management and tracking of marketing assets and deliverables for both digital and live media activations

• Support creation of detailed campaign wrap-up reports and client-facing decks for integrated and digital packages

Operations & Administration

• Support contract negotiations and billing/payment coordination

• Salesforce entry and accounting coordination to ensure IOs and invoices are accurately entered, tracked, billed, and reconciled

• Cross-functional communication across sales, video, editorial, social, marketing, and events teams

• Occasionally event support and on-site duties and responsibilities

• Other duties as assigned

Qualifications

• At least 1-2 years of experience in media planning, supporting brand partnerships, or other client and sales support

• Demonstrated ability to thrive independently in a fast-paced, deadline-driven environment

• Strong communication and relationship-building skills

• Knowledge of the film, TV, and entertainment industry landscape a bonus

Preferred

• Experience working with entertainment industry clients (studios, streamers, distributors, PR firms)

• Background in sponsor/partnership management at an arts organization, film festival, or publisher or entertainment/consumer agency background

As PMC values in-person collaboration and team cohesion, employees work onsite 4 days a week and 1 day remotely with a focus on maintaining a vibrant and inclusive culture.

Typical wage $25hr. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k). PMC is committed to the health and wellness of our employees.

As part of our company-wide rollout of PMC’s paid healthcare plan, for this role the company pays 100% of the monthly health, dental and vision plan premiums for the employee and their family.Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors).

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About IndieWire

For over 30 years, IndieWire has been covering the business and art of entertainment. With the respect of film and TV creators, executives, and passionate fans alike, IndieWire is known for being ahead of the curve with a unique editorial voice that combines in-depth industry reporting and analysis, breaking news, and its best-in-class Oscars, Emmys, and crafts coverage. IndieWire began in July 1996 as an online chat room and evolved to become one of the earliest online entertainment news outlets. As IndieWire grew, its coverage expanded beyond film festivals and the independent film industry to include all aspects of Hollywood and the expanding universes of TV and streaming and has continued to do so since being acquired by Penske Media Corp. in 2016.

About Penske Media Corporation (PMC)

Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate monthly audience of more than

500 million people.Since 2004, PMC has been a pioneer in digital media and owns over 300 live events, while reaching audiences across all screens.Penske Media is recognized, as one of the Top 100 Private Companies in the United States and North America.

Our Companies & Brands

• Iconic Media Brands (PMX): Variety, Rolling Stone, The Verge, Billboard, The Hollywood Reporter, WWD, SHE Media, Robb Report, Deadline, Eater, Sportico, ARTnews, Fairchild Media, VIBE, IndieWire, SB Nation, ARTFORUM, POPSUGAR, Gold Derby, BEAUTY INC, Art in America, Punch, The Dodo, and more.

• Live Events & Experiences: The Golden Globes, SXSW, Academy of Country Music Awards (ACMs), Billboard Music Awards (BBMAs), Dick Clark's New Year’sRockin’ Eve, SXSW London, American Music Awards (AMAs), and Latin Music Week.

• Data & Analytics: Luminate, the premier music and entertainment data and analytics company.

Global Footprint

PMC and its subsidiaries are co-headquartered in

New YorkandLos Angeles, withadditionaloffices spanning14 countriesworldwide.

Want to learn more?

Visit www.PMC.com to explore our complete portfolio.