Index Support Technician

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Index Support Technician to manage death certificate creation and coordinate physician completion.

The role ensures patient information is scanned and indexed into the hospital EMR system promptly in line with department policies. Responsibilities include handling telephone requests, verifying authorizations for information releases, and reporting Induced Termination of Pregnancy cases monthly to PA authorities.

Qualifications

• High school graduate or equivalent preferred.
• Medical terminology and word processing course preferred.
• Registered Health Information Technician (RHIT) preferred.

Responsibilities

• Accurately completes death certificates and coordinates physician completion.
• Communicates with Hospital Supervisor regarding release of expired bodies.
• Responds to telephone requests from patient care units and external customers.
• Reviews and confirms authorization of patient information released through Care Everywhere.
• Retrieves ambulance records and scans/indexes into the EMR daily.
• Prepares records for online reviews for external vendors.
• Maintains department standards of 24-hour turnaround and 500 documents per hour.

Skills

Data entry

Medical terminology

EMR navigation

Education

RHIT certification

Tools

EMR system

Care Everywhere

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.8-4:30 Sunday and MondayThe Index Support Technician is responsible for the creation of death certificates and the coordination of physician completion for the network in a timely manner. Responsible for patient information being scanned/indexed timely in the hospital EMR system according to department policies and procedures.JOB DUTIES AND RESPONSIBILITIES:Accurately completes death certificates and coordinates the completion of the certificate, i.e. physician signature. Communicates with Hospital Supervisor regarding the release of expired bodiesResponds to telephone requests from the patient care units, emergency department and other department and outside customers. Refers release of information calls to the Correspondence staffReviews and confirms the authorization of all patient’s information being released through Care EverywhereResponsible for reporting the Induced Termination of Pregnancy cases monthly to the Commonwealth of PennsylvaniaRetrieves ambulance records for companies that participate in the electronic EMS system. Is responsible for identifying the correct patient and scanning/indexing into the hospital EMR dailyPrepares fetal strips for storage from the Birthing units. Scans and indexes fetal monitor strip identification sheet to the patient record in the hospital EMRPrepares records for online reviews as requested from outside network vendors. Assists reviewer with process during visitIndexes patient care documentation received in department and scanned by network patient care unitsResponsible for meeting department standards of 24 our TAT and 500 documents per hourResponsible for meeting department standard of 95% accuracy ratePHYSICAL AND SENSORY REQUIREMENTS:Sitting for up to 7 hours per day, 3 hours at a time. May require occasionalstanding/walking for up to 1 hour per day, 30 minutes at a time. Frequently uses fingers for data entry. Frequent use of hands and fingers as it relates to holding patient records. Uses upper extremities to lift and/or carry up to 10 pounds. Hearing as it relates to normal hearing. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony. May require stooping, bending and/or reaching above shoulder level.EDUCATION :High school graduate or equivalent preferred. Medical terminology and word processing course preferred. Registered Health Information Technician (RHIT) preferred.TRAINING AND EXPERIENCE :Minimum of 1 year in the medical field or office environment preferred.Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.