Independent Operator - Store Manager

Grocery Outlet; Lancaster (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Grocery Outlet is seeking an Independent Operator in Lancaster, California. This hands-on, entrepreneurial role allows individuals to take ownership of their store, overseeing operations while receiving support from an established brand. Candidates should have a minimum of 4 years in retail management, strong leadership skills, and a passion for customer service. The position offers operational autonomy and uncapped earning potential based on store performance alongside corporate support.

Qualifications

• Minimum of 4 years’ retail store management or multi-unit restaurant management experience.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.

Responsibilities

• Oversee daily store functions, including inventory management and financial oversight.
• Recruit, hire, and train a high-performing team for outstanding service.
• Manage financial performance, including sales and overall profitability.
• Create an inviting shopping experience by maintaining store organization.

Skills

Entrepreneurial mindset

Leadership skills

Financial management

Customer service

Job description

The Independent Operator Role

The Independent Operator (IO) is a hands‑on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.

Key Responsibilities

• Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
• Leadership & Team Development: Recruit, hire, and train a high‑performing team to deliver outstanding customer service and operational excellence.
• Buying & Merchandising: Leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
• Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better".
• Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
• Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well‑stocked store.
• Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
• Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
• Control Your Schedule: While a full‑time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
• Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.

Qualifications

• Minimum of 4 years’ retail store management or multi‑unit restaurant management experience.
• Entrepreneurial mindset with a passion for retail and customer service.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.
• Willingness to relocate and commit to the full training and onboarding process.
• A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.

This is not the right opportunity for you if you…

• Are looking for a passive investment or absentee ownership.
• Are interested in selling property or real estate to Grocery Outlet.
• Are expecting Grocery Outlet to build a store in a specific location at your request.