Independent Living (IL) Services Manager

Colorado Nonprofit Association; Boulder (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Center for People With Disabilities is seeking an Independent Living Services Manager to lead a high-performing team responsible for consumer-directed services. You will supervise staff, ensure quality assurance, and monitor compliance while fostering an inclusive, supportive environment for staff and clients in Boulder.

You will guide day-to-day operations, coordinate IL program activities, maintain resources, and build partnerships with community organizations to expand opportunities for

Qualifications

• Associate’s degree in a relevant field or 3 years of relevant supervisory and program management experience in a related human service field.
• Two years of leadership/managerial experience to include experience managing grant-funded programs and supervision of staff.
• Leadership and interpersonal skills with people from diverse backgrounds.
• Experience working with people with disabilities.
• Experience with monitoring program budgets.
• Proficiency with MS Windows, MS Office, and other common computer programs.
• Demonstrated ability to be an effective communicator orally and in writing.
• Able to work independently, making solid decisions and exercising sound judgment with staff, consumers, and community contacts.
• Commitment to co-creating a culture that fosters diversity, equity, and inclusion.
• Able to demonstrate CPWD’s core values of inclusiveness, flexibility, person-first, accountability, and integrity.
• Valid driver’s license, insurance, and clean driving record (if applicable).
• Must successfully pass background checks.

Responsibilities

• Provide direct supervision, guidance, and support to ensure staff meet program requirements, service expectations, and organizational standards.
• Hold weekly one-on-one check-ins with each staff member to review workload, consumer needs, service delivery, performance, and professional development.
• Lead at least one team meeting per month to maintain communication, provide ongoing training, and build a strong team.
• Monitor and evaluate staff performance to ensure services align with CPWD’s mission, Independent Living Philosophy, and program requirements.
• Identify staff training needs and coordinate or deliver training within 30 days of identifying a need.
• Review staff workload and service capacity monthly, and recommend changes when caseloads are unbalanced or at capacity.
• Oversee day-to-day operations of assigned programs to ensure timely, effective, high-quality, and consumer-directed services.
• Maintain program resources, materials, procedures, and internal guides.
• Monitor program requirements, service delivery, billing, and compliance.
• Ensure consumers receive accurate information about available services, appropriate referrals, and services aligned with their needs and goals.
• Coordinate program activities, events, classes, and peer groups, as applicable.
• Identify opportunities for program development, service improvement, and funding.
• Provide direct services and program coverage as needed to address staffing capacity or program needs, including consumer services and peer groups.
• Develop and maintain community partnerships to strengthen services and expand opportunities for consumers.
• Complete thorough, accurate and timely documentation for all direct services provided to consumers.
• Support in cross-departmental surveys and internal surveys to collect information on consumer service needs.
• Review staff documentation in CILsFirst to ensure consumer service records are complete, accurate, and meet CIL requirements and CPWD documentation standards.
• Complete monthly Quality Assurance reports by the 15th of each month, and work with staff to bring consumer service records up to standards by the end of the following month.
• Coordinate an audit of CILsFirst consumer service records every six months in January and July:
• - Ensure staff review Intake Consumers using the compliance checklist.
• - Spot-check a sample of at least five reviewed files per staff member to verify accuracy.
• - Monitor progress to ensure all identified corrections are completed within 30 days of the audit.
• Develop, maintain, and track relationships with community partners and other organizations to strengthen services and expand opportunities for consumers.
• Participate in community events and committees that support networking, advocacy, program development, and awareness of CPWD services.
• Update the event calendar weekly and develop event materials, including flyers, registration links, and forms, at least 30 days before each event.
• Work closely with the Director of Development and Communications on service-specific communication plans and the promotion of CPWD services on social media.
• Explore new opportunities for the team in collaboration with the Co-Director of Services.
• Maintain working knowledge of all Independent Living programs and collaborate with the other Independent Living Manager to support continuity of services, consistent practices, and cross-program needs.
• Work independently, manage your own schedule and workload, and recognize when supervisor approval or support is needed.
• Promote and maintain a supportive and safe work environment that welcomes diversity and embraces cross-disabilities in staff and consumers.
• Participate in CPWD staff meetings, program meetings, and staff training activities.
• Travel as needed for direct services, peer groups, training, and outreach events.
• Maintain strict confidentiality and comply with HIPAA regulations.
• As with all CPWD staff, serve as a mandatory reporter and report any signs of abuse, both on and off the job.
• Perform other duties, as assigned.

Skills

Leadership

Supervision

Program management

Disability experience

Budget monitoring

Communication

HIPAA compliance

Staff development

Education

Associate degree

Bachelor's degree

Tools

MS Office

MS Windows

Job description

The Independent Living Services Manager is a compassionate, approachable leader who brings deep empathy, humility, and a welcoming spirit to the Center for People With Disabilities. Rooted in personal disability experience or a strong connection to the disability community, this individual serves as a trusted mentor who creates a safe, inclusive environment where staff feel genuinely comfortable asking questions, learning, and growing. They excel at encouraging independent thinking and problem-solving within their team, balancing direct, kind feedback with a calm, reassuring presence during high-stress situations or delicate conversations. Exceptionally organized and resilient in a dynamic work environment, they seamlessly navigate frequent interruptions and changing priorities while ensuring quality assurance, meeting compliance deadlines, and upholding CPWD’s commitment to consumer-directed independence.

REPORTS TO: Co-Directors of Services

PRIMARY OFFICE: Boulder

FLSA/EMPLOYEE STATUS: Full-Time (32 hrs./wk.; 4 days/wk.); Non-exempt

SUMMARY: Responsible for managing assigned Independent Living programs to ensure high-quality, effective, and consumer-directed services that align with CPWD’s
mission, Independent Living Philosophy, and organizational standards. Provides supervision, guidance, and professional development to assigned staff; oversees day-to-day program operations; and monitors service delivery, workload, documentation, and compliance.

Program assignments may include Information & Referral (I&R) and Outreach, Independent Living Advisors (ILAs), and Youth Independent Living Advisors (Youth ILAs).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direct supervision, guidance, and support to ensure staff meet program requirements, service expectations, and organizational standards.
• Hold weekly one-on-one check-ins with each staff member to review workload, consumer needs, service delivery, performance, and professional development.
• Lead at least one team meeting per month to maintain communication, provide ongoing training, and build a strong team.
• Monitor and evaluate staff performance to ensure services align with CPWD’s mission, Independent Living Philosophy, and program requirements.
• Identify staff training needs and coordinate or deliver training within 30 days of identifying a need.
• Review staff workload and service capacity monthly, and recommend changes when caseloads are unbalanced or at capacity.
• Oversee day-to-day operations of assigned programs to ensure timely, effective, high-quality, and consumer-directed services.
• Maintain program resources, materials, procedures, and internal guides.
• Monitor program requirements, service delivery, billing, and compliance.
• Ensure consumers receive accurate information about available services, appropriate referrals, and services aligned with their needs and goals.
• Coordinate program activities, events, classes, and peer groups, as applicable.
• Identify opportunities for program development, service improvement, and funding.
• Provide direct services and program coverage as needed to address staffing capacity or program needs, including consumer services and peer groups.
• Develop and maintain community partnerships to strengthen services and expand opportunities for consumers.
• Complete thorough, accurate and timely documentation for all direct services provided to consumers.
• Support in cross-departmental surveys and internal surveys to collect information on consumer service needs.
• Review staff documentation in CILsFirst to ensure consumer service records are complete, accurate, and meet CIL requirements and CPWD documentation standards.
• Complete monthly Quality Assurance reports by the 15th of each month, and work with staff to bring consumer service records up to standards by the end of the following month.
• Coordinate an audit of CILsFirst consumer service records every six months in January and July:
  • Ensure staff review Intake Consumers using the compliance checklist.
  • Spot-check a sample of at least five reviewed files per staff member to verify accuracy.
  • Monitor progress to ensure all identified corrections are completed within 30 days of the audit.
• Develop, maintain, and track relationships with community partners and other organizations to strengthen services and expand opportunities for consumers.
• Participate in community events and committees that support networking, advocacy, program development, and awareness of CPWD services.
• Update the event calendar weekly and develop event materials, including flyers, registration links, and forms, at least 30 days before each event.
• Work closely with the Director of Development and Communications on service-specific communication plans and the promotion of CPWD services on social media.
• Explore new opportunities for the team in collaboration with the Co-Director of Services.
• Maintain working knowledge of all Independent Living programs and collaborate with the other Independent Living Manager to support continuity of services, consistent practices,
  and cross-program needs.
• Work independently, manage your own schedule and workload, and recognize when supervisor approval or support is needed.
• Promote and maintain a supportive and safe work environment that welcomes diversity and embraces cross-disabilities in staff and consumers.
• Participate in CPWD staff meetings, program meetings, and staff training activities.
• Travel as needed for direct services, peer groups, training, and outreach events.
• Maintain strict confidentiality and comply with HIPAA regulations.
• As with all CPWD staff, serve as a mandatory reporter and report any signs of abuse, both on and off the job.
• Perform other duties, as assigned.

REQUIRED QUALIFICATIONS:

• Associate’s degree in a relevant field or 3 years of relevant supervisory and program management experience in a related human service field.
• Two years of leadership/managerial experience to include experience managing grant-funded programs and supervision of staff.
• Leadership and interpersonal skills with people from diverse backgrounds.
• Experience working with people with disabilities.
• Experience with monitoring program budgets.
• Proficiency with MS Windows, MS Office, and other common computer programs.
• Demonstrated ability to be an effective communicator orally and in writing.
• Able to work independently, making solid decisions and exercising sound judgment with staff, consumers, and community contacts.
• Commitment to co-creating a culture that fosters diversity, equity, and inclusion.
• Able to demonstrate commitment to CPWD’s non-discrimination policy DEI Statement
• Able to demonstrate CPWD’s core values of inclusiveness, flexibility, person-first, accountability, and integrity.
• Valid driver’s license, insurance, and clean driving record (if applicable).
• Must successfully pass background checks.

PREFERRED QUALIFICATIONS

• Personal experience with disability is strongly preferred!
• Bachelor’s degree in a relevant field or 5 years of program and team management experience.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Office environment requiring an extended amount of time sitting or standing, and regular computer use.
• Local/regional travel in various weather conditions an average of 50% of the time; must have a reliable mode of transportation.
• Based primarily out of Boulder CPWD office location.
• May be asked to work out of any CPWD office, as needed.