Independent Living Coordinator

Capri Communities; Town of Cottage Grove (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated Assistant IL Coordinator to support the Campus Executive Director in managing operations. This role offers a unique opportunity to enhance the lives of residents while ensuring efficient property management. You'll engage with residents, coordinate activities, and assist with leasing processes, all while being part of a mission-driven team. With flexible scheduling and a commitment to community service, this position is perfect for those looking to make a meaningful impact in a rewarding environment.

Benefits

Flexible Scheduling

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Education Assistance Program

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and compliance with regulations.

Responsibilities

• Assist with coordination of all Independent Living operations.
• Prepare and review lease paperwork, ensuring accuracy.
• Plan and lead community activities for residents.

Skills

Customer Service

Communication

Organizational Skills

Sales and Marketing

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Tools

Property Management Software

Job description

SUMMARY:

Capri Communities is a family-owned, Wisconsin-based senior living company. We are a fast-growing company with 19 current locations throughout Southeastern Wisconsin. Our services include Independent Living, Assisted Living, and Memory Care. Our mission is “Enriching the lives of our residents through service and commitment to family and community.” Our CARES acronym stands for being Committed to the resident experience, Attentive to individual needs, Respectful to all, Engaged in our local community, and Serving with integrity. Our tagline is “enjoy life” – something we aspire for our residents and employees to do every day.

The Assistant IL Coordinator position is responsible for assisting the Campus Executive Director with the coordination of all IL on-site operations and achieving property operational objectives as defined by the campus management team.

What's in it for you?

• Flexible scheduling
• Opportunity to make a difference in the lives of others
• A career that gives back to the community
• Competitive Pay and Benefits*
• Medical, Dental, Vision Insurance*
• Health Savings Account/Flexible Spending Accounts*
• Company Paid Basic Life Insurance*
• Voluntary Short-term Disability*
• Company Paid Long-term Disability*
• 401(k) with a company match
• Paid time off and Holidays*
• Training and opportunities
• Advancement opportunities
• Education Assistance Program options*

ESSENTIAL RESPONSIBILITIES

• Respond to telephone and in-person inquiries promptly and professionally.
• Handle preparation and completion of all leases, resident notices; review lease paperwork with residents and explain property rules and regulations; ensure all lease paperwork is completed accurately. Conduct background checks and collect security deposits.
• Prepare activity calendars, plan, and lead scheduled activities.
• Implement the Enjoy Life program within the community.
• Maintain all resident files, ensuring they are complete, accurate, and compliant with regulatory guidelines.
• Work with the Campus Executive Director to maximize revenues and adhere to budgeted costs.
• Produce weekly and monthly activity and operating reports related to occupancy and marketing efforts. Assist with sales and marketing plans in line with campus objectives.
• Gather competitive data by visiting/calling competitors; maintain updated marketing information on market factors.
• Prepare marketing materials, brochures, etc. Assist in scheduling, organizing, and hosting marketing and resident events to increase traffic and engagement.
• Ensure all traffic, prospects, leasing, and renewal data is entered accurately and promptly into the property management software system.
• Coordinate with the Finance Department to ensure timely rent collection and deposit, and accurate posting of revenue data. Ensure software data is complete for timely month-end reports.
• Manage move-in and move-out procedures, coordinate with maintenance to prepare apartments for new residents.
• Handle service requests from residents and coordinate with the team to resolve issues promptly and follow through.
• Assist residents with laundry cards, safety pendants, phone charges, and other miscellaneous items.
• Be on call for emergency duties and responsibilities; assume community responsibilities when the manager is unavailable.
• Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.