Income Maintenance Caseworker - Susquehanna County Assistance Office

Commonwealth of Pennsylvania; Montrose (Susquehanna County); Hybrid; USD 53.000 - 81.000; Vollzeit

Zusammenfassung

The Commonwealth of Pennsylvania seeks an Income Maintenance Caseworker for the Susquehanna County Assistance Office. You will determine eligibility for programs such as Medicaid, SNAP, and LIHEAP, providing clear guidance and timely casework to assist families in need.

After completing the 8-week IMSTP, you will perform duties in an office setting, conducting interviews, entering data, and documenting decisions while adhering to deadlines and state regulations.

Qualifikationen

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor’s degree; or an equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements within 3 months of graduating with a qualifying degree.

Aufgaben

• Eligibility Review: evaluate applications and determine eligibility for programs like financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers.
• Customer Interviews: conduct phone and in-person interviews to gather information and understand customer circumstances.
• Policy Application: interpret and apply state and federal regulations for accurate case decisions.
• Data Entry: enter information in automated systems and perform manual calculations for processing.
• Case Documentation: write clear case comments documenting changes and decisions.
• Deadline Management: complete duties within timeframes and procedures.

Kenntnisse

Interviewing experience

Data analysis

Communication skills

Ausbildung

Bachelor's degree

Jobbeschreibung

Salary

$53,008.00 - $80,646.00 Annually

Location

Susquehanna County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-61506-44720

Department

Department of Human Services

Division

HS Susquehanna CAO Hdq

Opening Date

10/27/2026

Closing Date

11/9/2026 11:59 PM Eastern

Job Code

44720

Position Number

00035264

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00210058

Bureau / Division

Office of Income Maintenance / Susquehanna County Assistance Office

Worksite Address

111 Spruce Street

City

Montrose, Pennsylvania

Zip Code

18801

Contact Name

Mary Ann Greco

Contact Email

[e-mail]

THE POSITION

The Department of Human Services (DHS) is seeking a motivated Income Maintenance Caseworker to join the Susquehanna County Assistance Office (CAO). This opportunity allows you to make a real impact by helping individuals and families connect with programs that support their well‑being. Each day brings new chances to grow your skills, solve problems, and guide customers through important steps. Join a team that values dedication, learning, and the drive to support communities in meaningful ways.

Watch this video to see how you can make a difference!

DESCRIPTION OF WORK

This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Overtime and travel as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montrose, PA. The ability to telework is subject to change at any time.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Susquehanna County. If no eligible candidates who live within Susquehanna County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.