Income Maintenance Caseworker - Lycoming Processing Center

Commonwealth of Pennsylvania; Williamsport (Lycoming County); On-site; USD 53,000 - 81,000; Full time

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, seeks Income Maintenance Caseworkers at the Lycoming Processing Center in Williamsport. After IMSTP training, you will handle customer calls, determine eligibility for financial, medical, and other programs, and document case records.

This full-time position offers 37.5 hours weekly, potential part-time telework, and a starting salary of $53,008 per year; PA residency and state regulations apply.

Qualifications

• Four years of experience in interviewing or data analysis.
• Bachelor's degree or equivalent.
• Able to meet PA residency requirements.

Responsibilities

• Interview customers by phone to gather information needed for case actions.
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs.
• Enter information into automated eligibility systems and complete required manual calculations.
• Type clear case comments that explain customer circumstances and changes.
• Apply federal and state regulations accurately while meeting required deadlines.
• Interpret policies and program rules to ensure correct processing of cases.

Skills

Interviewing

Data analysis

Policy interpretation

Education

Bachelor's degree

Tools

Automated eligibility systems

Job description

Salary

$53,008.00 - $80,646.00 Annually

Location

Lycoming County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-60157-44720

Department

Department of Human Services

Division

HS OIM Lycoming PC

Job Code

44720

Position Number

Multiple positions may be filled from this posting,

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00210641

Bureau / Division

Office of Income Maintenance / Lycoming Processing Center

Worksite Address

400 Little League Boulevard

City

Williamsport, Pennsylvania

Zip Code

17703

Contact Name

Sharon Rodriguez

Contact Email

[e-mail]

Opening Date

10/07/2026

Closing Date

10/20/2026 11:59 PM Eastern

THE POSITION

The Department of Human Services (DHS) is seeking enthusiastic Income Maintenance Caseworkers who are ready to support individuals and families at the Lycoming Processing Center (PC). This role gives you the chance to help people understand and access important public benefits. Your work will directly shape how customers move toward stability and meet their essential needs. Step into a position where your commitment and care make a positive difference every day.

Watch this video to see how you can make a difference!

DESCRIPTION OF WORK

After completing an 8-week Income Maintenance Standard Training Program (IMSTP), this position performs casework responsibilities in an office setting while assisting customers with a wide range of benefit programs. Key duties include answering incoming customer calls, reviewing case information, determining eligibility for financial and medical programs, and documenting clear and accurate case records.

• Customer Contact: Interview customers by phone to gather information needed for case actions
• Eligibility Determination: Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations
• Data Entry: Enter information into automated eligibility systems and complete required manual calculations
• Case Documentation: Type clear case comments that explain customer circumstances and changes
• Policy Compliance: Apply federal and state regulations accurately while meeting required deadlines
• Information Review: Interpret policies and program rules to ensure correct processing of cases

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Travel and overtime as operationally necessary
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must have option to report to the headquarters office in Williamsport, PA. The ability to telework is subject to change at any time.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Lycoming County. If no eligible candidates who live within Lycoming County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.