Incident Response Project Lead

HireRight; Nashville (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life/AD&D Insurance

Voluntary Life Insurance

Short & Long Term Disability

Flexible Spending Accounts

401K

Generous Vacation and Sick Program

10 Paid Holidays

Education Assistance Program

Business Casual Attire

Referral Program

Employee Discounts and Rewards

Job summary

HireRight is seeking a Business Incident Response Management Project Manager for our downtown Nashville HQ. You will own risk-mitigating projects from Discovery to Closure, coordinating cross-functional teams and stakeholders to drive urgent recovery actions.

This hybrid role reports to Operations Leadership and involves managing end-to-end incident response, governance, and postmortem improvements to ensure accurate, timely resolutions for clients.

Qualifications

• Bachelor’s degree in business or equivalent field of study.
• Equivalent experience or combination of education and experience will be considered.
• PMP Certification recommended.

Responsibilities

• Manage BIRM issues from Discovery to Closure.
• Apply traditional/waterfall and agile/scrum methodologies.
• Develop project management deliverables: forms, scope, plans, reports.
• Investigate incident details, validate data, assess impact, engage stakeholders.
• Coordinate cross-functional teams to fix and remediate issues promptly.
• Lead BIRM meetings, document findings and next steps.
• Submit EDM tickets for impact lists; validate reports with EDM.
• Enforce deadlines; follow up on tickets to ensure progress.
• Prepare batches for re-run audits; coordinate with Operations and PSO.
• Engage Operations for post audit review and seed list.
• Track progress and report status to stakeholders.
• Create client talk track and RCA; obtain Compliance approval when needed.
• Support Account Management and CET with incidents and next steps.
• Conduct postmortems and identify process improvements.

Skills

Leadership

Communication

Problem solving

Analytical skills

Cross-functional

Meetings leadership

Strategic thinking

Risk management

Integrity

Organizational skills

MS Office

Education

Bachelor’s degree in business

Equivalent experience considered

PMP Certification recommended

Tools

Microsoft Office

Excel

Word

Access

Project

PowerPoint

Visio

Job description

HireRight is seeking a Business Incident Response Management Project Manager for our downtown Nashville HQ. You will own risk-mitigating projects from Discovery to Closure, coordinating cross-functional teams and stakeholders to drive urgent recovery actions.

This hybrid role reports to Operations Leadership and involves managing end-to-end incident response, governance, and postmortem improvements to ensure accurate, timely resolutions for clients.