Incident Response Coordinator

Columbia Sportswear; Portland (OR); On-site; USD 100,000 - 140,000; Full time

Job summary

Columbia Sportswear Company in Portland, OR is seeking an Incident Response Coordinator to lead incident handling, coordinate cross-functional response, and ensure timely, well-documented actions.

You will partner with cybersecurity, legal, privacy, HR, and business teams to drive communications, improvement of playbooks, and audit-ready records. This role supports a security program across the organization and contributes to continuous readiness and resilience.

Qualifications

• 5+ years in cybersecurity, information security, IT operations, or related field.
• Strong written and verbal communication with technical and non-technical audiences.
• Experience coordinating cross-functional activities with accountability.
• Knowledge of incident response principles and industry best practices.

Responsibilities

• Coordinate cybersecurity incidents from intake through closure using established incident response procedures.
• Serve as central communication hub during active incidents, providing stakeholder updates.
• Manage incident documentation, timelines, decisions, actions, and post-incident records for audit readiness.
• Partner with responders and technical teams to track actions and drive accountability through resolution.
• Facilitate lessons learned reviews and drive continuous improvement of playbooks and processes.
• Organize tabletop exercises and readiness activities to strengthen incident response.
• Track and report incident response metrics and trends for leadership review.
• Collaborate with Legal, Privacy, HR, Communications, and other stakeholders to align with policies and regulatory requirements.

Skills

Cybersecurity

Incident management

Stakeholder management

Documentation

Communication

Cross-functional coordination

Job description

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The Cyber Defense Team protects Columbia Sportswear Company from evolving cybersecurity threats and works closely with technical and business teams to respond to incidents that could impact our associates, customers, operations, or brand. As our Incident Response Coordinator, you'll serve as the central point of coordination throughout the incident response process, helping ensure incidents are managed efficiently, stakeholders remain informed, and response activities stay aligned during high-pressure situations. You'll partner closely with cybersecurity professionals, technology leaders, legal, privacy, HR, and business stakeholders to drive communication, documentation, preparedness, and continuous improvement across our incident response program.

HOW YOU'LL MAKE A DIFFERENCE

• Coordinate cybersecurity incidents from intake through closure, ensuring response activities remain organized, timely, and aligned with established incident response procedures.
• Serve as the central communication hub during active incidents, facilitating bridge calls, providing stakeholder updates, and maintaining visibility across technical and business teams.
• Manage incident documentation, timelines, decisions, actions, and post-incident records to ensure accuracy, completeness, and audit readiness.
• Partner with incident responders and technical teams to track response actions, support investigations, and drive accountability through incident resolution.
• Facilitate lessons learned reviews and help drive continuous improvement of incident response processes, playbooks, procedures, and program documentation.
• Organize and coordinate tabletop exercises and readiness activities that strengthen the organization's ability to respond to cybersecurity events.
• Track and report incident response metrics and trends, helping leadership evaluate program effectiveness and identify opportunities for improvement.
• Collaborate with Legal, Privacy, HR, Communications, and other key stakeholders to ensure incident response activities align with organizational policies and regulatory requirements.

YOU ARE

• A calm and composed professional who can maintain focus, organization, and clear communication during high-pressure situations.
• An exceptional communicator who can translate technical issues into concise updates for business leaders and stakeholders.
• Highly organized and detail-oriented, with a passion for documentation, process execution, and operational excellence.
• A collaborative partner who builds strong relationships across technical and non-technical teams to drive results.
• Someone who continuously looks for opportunities to strengthen processes, improve preparedness, and make programs better over time.

YOU HAVE

• 5+ years of experience in cybersecurity, information security, IT operations, technology program coordination, incident management, or a related field.
• Experience coordinating complex, cross-functional activities that require strong stakeholder management, communication, and accountability.
• Working knowledge of cybersecurity incident response principles, processes, and industry best practices.
• Experience developing, maintaining, or improving operational processes, documentation, procedures, or program artifacts.
• Strong written and verbal communication skills with the ability to engage effectively with both technical and non-technical audiences.

#LI-JD1

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available. If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.