Incident Responder

salesforce.com, inc.; McLean (VA); On-site; USD 96,000 - 145,000; Full time

Job summary

Salesforce is seeking an Incident Responder to join our CSIRT. This role supports around-the-clock security monitoring and rapid incident response across Salesforce environments, serving as the last line of defense for data protection.

The position operates from a 24x7 operations center and requires shift work, including on-call shifts and weekends. You will triage alerts, support containment and recovery, coordinate with engineering and security teams, and document findings for stakeholders.

Qualifications

• 2+ years in an IT operations environment or 1+ years in specialized security operations.
• Foundational knowledge of information security, including current threats, network fundamentals, and common protocols (DNS, HTTP, HTTPS/TLS, SMTP).
• Understanding of OS administration and security controls for macOS, Windows, and Linux/Unix; knowledge of incident response concepts.
• U.S. citizenship and ability to pass a Minimum Background Investigation for a Moderate Public Trust position.

Responsibilities

• Perform CSIRT Tier 1 monitoring around the clock; triage and prioritize alerts.
• Assist containment, eradication, and recovery following incidents according to playbooks.
• Collaborate with engineering, business, and security teams to drive security improvements.
• Document findings clearly and provide stakeholders with incident summaries.

Skills

IT operations experience

Security operations experience

Information security fundamentals

OS administration (macOS/Windows/Linux

Incident response concepts

Team collaboration

U.S. citizenship for MBI

Education

Security certifications (e.g., CompTIA Security+, GCFA, GCIH)

Degree in Computer Science, Cybersecurity, or related field

Tools

IDS/IPS tools

WAFs

Firewalls

Proxies

OS logs

File integrity monitoring

Job description

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

The Experience

Salesforce is seeking an Incident Responder to join our Computer Security Incident Response Team (CSIRT). The CSIRT provides around-the-clock security monitoring and rapid incident response across all Salesforce environments, acting as the last line of defense protecting company and customer data from security threats. As a key member of the Global CSIRT, you'll help protect Salesforce's critical infrastructure and customer data from evolving threats. This role operates from our 24x7 operations center and requires shift work, including on-call shifts and weekends.

What You'll Actually Be Doing

• Perform CSIRT's Tier 1 monitoring function around the clock, triaging and prioritizing security alerts to identify threats requiring escalation.
• Support containment, eradication, and recovery efforts during security incidents, following established playbooks and guidance from senior team members.
• Collaborate with engineering, business, and security teams to coordinate response efforts and drive organizational security improvements.
• Document findings clearly and keep stakeholders informed with accurate incident notes and summaries throughout the response process.

You're Our Person If...

• You have 2+ years of experience in an IT operations environment, or 1+ years of specialized security operations experience.
• You have foundational knowledge of information security, including current threats, best practices, network fundamentals, and common internet protocols (DNS, HTTP, HTTPS/TLS, SMTP).
• You understand operating system administration and security controls for macOS, Microsoft Windows, and Linux/Unix, along with core concepts of incident response (phases of response, vulnerabilities vs. threats vs. actors, and Indicators of Compromise).
• You're able to build strong working relationships across internal and external teams, and hold U.S. citizenship (born or naturalized, no dual citizenship) with the ability to pass a Minimum Background Investigation for a Moderate Public Trust position with the U.S. federal government.

Even Better If...

• You have hands-on experience with security infrastructure such as intrusion detection/response tools, WAFs, firewalls, proxies, antivirus, file integrity monitoring, and OS logs.
• You have an in-depth understanding of the information security threat landscape, including attack vectors, tools, and best practices.
• You've contributed to cross-functional, global security projects and enjoy continuously learning new skills and processes.
• You hold relevant certifications (e.g., CompTIA Security+, BTL1, SANS GCFA, GCIH) or have a degree in Computer Science, Cybersecurity, or a related field, plus foundational understanding of GenAI, Agentic AI, and prompt engineering.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $96,300 - $145,200 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.