Incident & Request Lead, SRE & DevOps Automation

Compunnel, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology services company is seeking an Incident & Request Manager in Atlanta, GA. This role involves managing incident response across non-production environments, overseeing a team of Incident Analysts, and collaborating with DevOps to enhance processes. The ideal candidate has 8–10 years of experience in Incident Management and strong knowledge of AWS and SRE practices. This position offers opportunities for leadership and process improvement.

Qualifications

• 8–10 years of experience in Incident Management, Service Operations, or SRE leadership.
• Proven experience managing Incident Analysts and SRE teams.
• Solid understanding of ITIL processes.

Responsibilities

• Own the incident lifecycle from detection to resolution.
• Lead war rooms for critical incidents.
• Manage and mentor Incident Analysts and SREs.

Skills

Incident Management

Service Operations

AWS

Kubernetes

CI/CD pipelines

Observability tools

Crisis Management

Stakeholder Engagement

Tools

Splunk

Prometheus

Grafana

Job description

A leading technology services company is seeking an Incident & Request Manager in Atlanta, GA. This role involves managing incident response across non-production environments, overseeing a team of Incident Analysts, and collaborating with DevOps to enhance processes. The ideal candidate has 8–10 years of experience in Incident Management and strong knowledge of AWS and SRE practices. This position offers opportunities for leadership and process improvement.