Incident Management Coordinator (IDD Services)

Community Options, Inc.; Myrtle Beach (SC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Birthday holiday

Generous PTO

Discount programs

403b retirement plan

Career growth opportunities

University partnerships

Job summary

Community Options, Inc. in Myrtle Beach, SC seeks an Incident Management Coordinator to oversee incident investigations, ensure thorough documentation, and maintain regulatory compliance across programs.

The role requires collaboration with internal teams and state inspectors to drive corrective actions and prevent incidents. The successful candidate will have a minimum of three years’ experience, a relevant bachelor's degree, and a valid driver’s license, with a focus on safeguarding rights and

Qualifications

• Minimum of three years of relevant experience.
• Bachelor’s degree in social work, human services, psychology, or related field preferred.
• Valid driver’s license with satisfactory driving record.
• Commitment and knowledge of community-based support for persons with disabilities.
• Excellent time management skills and the ability to develop and implement multiple priorities.
• Independent judgment to plan, prioritize, and organize diversified workload.
• Knowledge and understanding of local regulatory agency operations.
• Employment contingent upon successful completion of background checks and related screenings.

Responsibilities

• Conduct internal investigations in accordance with state regulations involving abuse, neglect, and exploitation.
• Respond promptly to state investigations in accordance with regulations.
• Arrange interviews and provide relevant documentation as needed.
• Present findings and recommendations for corrective actions.
• Conduct root cause and trend analyses to prevent recurrence.
• Prepare and deliver an annual trend/root cause analysis report for the board.
• Monitor incident records to ensure proper documentation and reporting.
• Conduct site visits to identify opportunities to reduce incidents.
• Lead routine incident management meetings and maintain the database.
• Provide staff training on incident management policies and procedures.
• Collaborate with inspectors and investigators as needed.
• Support license and department staff during inspections and inquiries.

Skills

Investigation coordination

Education

Bachelor's degree in social work, human services, psychology, or related field

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a detail-oriented Incident Management Coordinator in Myrtle Beach, SC. The Incident Management Coordinator plays a critical role in our commitment to safeguarding the rights and welfare of individuals with intellectual and developmental disabilities. This person will be responsible for overseeing all aspects of incident management, ensuring that investigations are thorough, well-documented, and compliant with regulations.

Responsibilities

• Conduct internal investigations in accordance with state regulations involving abuse, neglect, and exploitation
• Respond promptly to state investigations in accordance with regulations
• Act as the point person to arrange interviews and provide relevant documentation as needed
• Present findings and evidence from investigations and recommend corrective actions
• Conduct root cause and trend analyses to prevent future incidents of a similar nature
• Prepare and deliver an annual trend/root cause analysis report for the board of directors
• Monitor Therap’s General Event Records to ensure proper documentation and reporting of incidents
• Conduct routine site visits of programs to assess opportunities for reducing incidents
• Conduct routine incident management meetings and maintain the incident management database as required
• Conduct staff training sessions as needed to ensure awareness and compliance with incident management policies and procedures
• Collaborate with internal and state inspectors and investigators as needed
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Minimum of three years of relevant experience
• Bachelor’s degree in social work, human services, psychology, or related field preferred
• Valid driver’s license with satisfactory driving record
• Commitment and knowledge of community-based support for persons with disabilities
• Excellent time management skills and the ability to develop and implement multiple priorities
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Knowledge and understanding of local regulatory agency operations
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays - Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V