Incident Management Coordinator (35448)

St Johns Community Services; Washington (District of Columbia); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Company paid LTD

PTO, vacation, and sick time off

Job summary

St Johns Community Services in Washington, DC is looking for a qualified individual to lead incident management coordination and staff training. This role requires knowledge of community services policies and effective communication with diverse backgrounds.

The successful candidate must possess a Bachelor’s degree in a related field and have supervisory experience. The position includes a salary range of $70,000 - $85,000 per year and benefits like medical, retirement plans, and flexibility.

Qualifications

• Ability to act as a representative of St. John’s Community Services.
• Ability to develop knowledge of local, federal, and program regulations.
• Ability to maintain relationships with various stakeholders.

Responsibilities

• Manage DC Incident Management Coordination.
• Train staff on Incident Policy and required trainings.
• Ensure compliance with reporting requirements.

Skills

Knowledge of St. John’s Community Services policies

Effective communication with diverse backgrounds

Supervisory skills

Ability to research and maintain reports

Education

Bachelor’s degree in a human services related field

Master’s degree preferred

Job description

Job Details

Job Location: Home Office - Washington, DC 20024

Salary Range: $70,000.00 - $85,000.00 per year

Responsibilities

• Management of DC Incident Management Coordination
• Reporting GERs to MCIS for Reportable Incidents or Serious Reportable Incidents
• Liaison for DDS IMEU Representative and maintain rapport and clear communication with DDS Quality Assurance and Improvement division
• Ensures staff compliance with all acceptable incident management practices and procedures
• Ensures that proper written documentation has been prepared for all unusual incidents
• Ensures that incident reports are written by staff members by the end of their shift
• Cooperates with investigation procedures as per state regulations
• Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting
• Ensures compliance with notification requirements and timely submission to funding agencies
• Trains staff on Incident Policy, Incident Reporting and required trainings as established by DDS Incident Management Division
• Coordinate staff training events as delegated by DDS for the IMC
• Attend DDS IMC monthly and as needed meetings
• Complete Reportable Investigations reports, submit to DDS
• Submit Incident Recommendations to MCIS
• Manage tracking and trending for incident reports
• Follow up on Incident Recommendations for investigations
• Coordinate with QA to create internal Incident Management tools, processes, and procedures
• Coordinate with QA for Corrective Action Plans of Incidents
• Staff training for Incident Management to include NEO, ongoing training
• Other job duties as assigned

Qualifications

1. Ability to gain thorough knowledge of St. John’s Community Services policies and procedures
2. Ability to act as a representative of St. John’s Community Services to the public
3. Thorough knowledge of program practices and procedures
4. Ability to develop and maintain a working knowledge of local, federal, and program regulations
5. Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public
6. Ability to effectively communicate with individuals from diverse backgrounds
7. Ability to effectively supervise, train, evaluate and communicate with program staff
8. Ability to research, prepare, review and maintain reports and documents
9. Ability to use sound judgment when making decisions
10. Ability to pass a criminal background check
11. Skilled in the operation of relevant computer systems, including hardware and software, and office machines
12. Able and willing to complete duties as directed and model professional behavior

Education and Experience

• Bachelor’s degree in a human services related field required; Master’s degree preferred
• Two or more years’ direct service experience with adults with intellectual/developmental disabilities, preferably in a community-based program setting
• Must meet the standards of a Qualified Intellectual Disabilities Professional (QIDP)
• One-year supervisory experience preferred
• Must meet SJCS and funding jurisdiction current requirements for criminal background/records check

Employment Requirements

• Obtain a valid health certificate to meet SJCS or current funding authority requirements as required
• Meet SJCS and the funding authority requirement of criminal background and record checks

Physical and Environmental Conditions

• Work requires no unusual demand for physical effort
• Schedule requires flexibility. Schedules will be designed in advance to meet the various needs of the programs and investigations. Standard work schedule is 40 hours per week. Incident investigations may require work, research and follow up outside of normal business hours. Participation in occasional weekend monitoring and observations is expected.
• Work environment involves risks or discomforts, which require special safety precautions e.g. safely operating a motor vehicle, exposure to aggressive human behavior

Benefits

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans
• Company paid LTD
• Connectivity reimbursements (some employees)
• PTO, vacation, and sick time off
• Flexibility
• Family culture
• Helping other people live their best life!

Accommodation

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.