Incident/Crisis Management-Lead Analyst (Americas)

WTW; United States; Remote; USD 82,000 - 92,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Time Off

401(k) Plan

Job summary

WTW is seeking a professional in the United States for Incident & Crisis Management Support. The ideal candidate will have 4-7 years of experience in Operational Resilience and Business Continuity. Responsibilities include coordinating response activities, maintaining documentation, and conducting Business Impact Analyses. A competitive salary between $82,000 and $92,000 USD annually is offered, along with eligibility for an annual short-term incentive bonus and comprehensive benefits.

Qualifications

• 4 - 7 years of experience in Operational Resilience, Business Continuity, or Incident Management.
• Experience in supporting incident/crisis response activities in a matrix organization.
• Hands-on experience with Business Impact Analyses and BC/DR planning.
• Familiarity with resilience frameworks and regulatory standards.

Responsibilities

• Coordinate response activities during operational disruptions.
• Maintain and update incident management documentation.
• Conduct Business Impact Analyses and continuity assessments.
• Contribute to resilience testing initiatives and process improvements.

Skills

Operational Resilience

Business Continuity

Incident Management

Crisis Response

Communication

Job description

Description

The Role

Incident & Crisis Management Support

• Support the coordination and facilitation of response activities during operational disruption events
• Assist with incident communications, stakeholder updates, and response tracking
• Maintain and update incident management playbooks, procedures, and documentation
• Participate in post-incident reviews and lessons-learned activities
• Operational Resilience & Continuity Activities
• Conduct and support Business Impact Analyses (BIA) and continuity assessments
• Assist with maintaining and improving Business Continuity / BC-DR plans
• Support resilience testing initiatives, including tabletop exercises and simulations
• Contribute to ongoing framework enhancements and process improvements

Stakeholder Coordination

• Partner with business, technology, risk, and compliance teams
• Support cross-functional collaboration during exercises and incidents
• Help ensure roles, responsibilities, and procedures remain clearly defined
• Operational Readiness & Continuous Improvement
• Support emergency notification tooling and data accuracy
• Assist with reporting, metrics, and resilience program insights
• Contribute to initiatives aimed at strengthening incident response maturity

Qualifications

The Requirements

• 4 - 7 years of experience in Operational Resilience, Business Continuity, Incident Management, or related disciplines
• Experience supporting incident / crisis response activities within a matrix organization
• Hands‑on experience with BIA, BC/DR planning, or resilience testing
• Familiarity with resilience frameworks, regulatory standards, or industry best practices (e.g., DORA, ISO 22301, NIST)

Preferred Experience

• Experience within Financial Services, Insurance, or other regulated environments
• Exposure to resilience / continuity platforms (e.g., Fusion Risk Management or similar tools)
• Professional certifications (CBCP, MBCI, DRI, etc.) a plus

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $82,000.00-$92,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets