Inbound Virtual Customer Service Agent

ACD Direct; Boise (ID); Remote; USD 16,531,000 - 33,062,000; Part time

Job summary

A dynamic work-at-home company is seeking experienced customer service professionals for a Winter Campaign Project. This role involves answering inbound calls and requires a minimum of 6 months telephone experience. Candidates must demonstrate strong communication skills, efficiency, and the ability to work independently. The certification process is swift, taking as little as 14 days. Join our team to contribute to our ongoing projects and enjoy the flexibility of working from home during one of our busiest seasons.

Qualifications

• Minimum 6 months of telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Must demonstrate call control and accuracy.
• Must be able to type 40 WPM or higher.
• Must be self directed and self motivated.
• Strong listening skills.
• Accuracy and efficiency.
• Excellent written and verbal communication skills.
• Previous call center experience a plus.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from clients' callers.
• Provide expertise and services to the clients represented.
• Complete the certification process within 14 days of notification.

Skills

Customer service expertise

Strong listening skills

Excellent written communication

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Self-motivated

Call control

Tools

CRM software

Job description

We\'ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you!

Job Description

ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.

As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client’s enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.

Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.

If you are interested in becoming an ACD Direct Certified Agent please visit www.acddirect-ibo.com

Qualifications

Minimum 6 months formal telephone experience, preferably call center related
Moderate level of computer knowledge
Ability to work with minimal supervision
Must be able to type 40 WPM or higher
Must be self directed and self motivated
Strong listening skills
Accuracy
Efficiency
Excellent written and verbal communication skills
Previous call center experience a plus
Great Smile
Must demonstrate call control
Must be able to complete the entire certification process within 14 days of notification of acceptance.

Additional Information

We look forward to hearing from you!

Register online at www.acddirect-ibo.com