Inbound Senior Operations Manager

Wineshipping; Napa (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan

Dental insurance

Vision insurance

Health insurance

Paid time off

Employee assistance program

Job summary

Wineshipping, the premier logistics provider for the wine industry, is seeking an Inbound Senior Operations Manager to lead a dynamic team and optimize facility operations. You will oversee safety, productivity, budgeting, and labor planning to meet client expectations in a climate-controlled environment.

You will manage 100+ hourly and salaried staff, drive continuous improvement, and collaborate across departments to deliver superb client experiences.

Qualifications

• Bachelor’s degree or 2+ years recognized fulfillment experience.
• 5+ years management experience in a manufacturing, production, or distribution environment.
• Direct management experience for an hourly employee population and its performance.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.

Responsibilities

• Budget the operation for safety, productivity, finances, and labor planning; achieve inbound/outbound goals.
• Forecast labor needs 3, 6, and 12 months out to plan for peak seasons.
• Lead strategic projects to boost productivity and streamline operations.
• Collaborate with HR, Finance, Maintenance, Safety, IT, and other leaders to drive efficiencies and cost savings.
• Set clear expectations for Ops Managers, monitor performance, provide feedback, and coach the team.

Skills

People management

Operational leadership

Lean & process improvement

Forecasting & planning

Performance metrics

Team development

Education

Bachelor’s degree or 2+ years fulfillment experience

Job description

Description

JOB TITLE: Inbound Senior Operations Manager

Working with wine is cool. Want to work with wine? Wineshipping is the premier logistics provider for the wine industry, trusted since 1998 to protect our clients’ brands. We combine deep expertise with innovative technology to help wineries grow. And yes—Wineshipping is a pretty cool place to work. We’ve been voted Best Place to Work in Napa County year after year. Plus, our facilities are climate-controlled… because wine likes to stay cool (and so do we).

GENERAL JOB DESCRIPTION

This position plays a crucial role in exceeding expectations and providing superb client experience. This is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations for the facility including people management and development, process, and meeting or exceeding the expectations of our clients. You will lead a dynamic team of Operations Managers and hourly Lead Supervisors to achieve operational excellence. This position will oversee upwards of 100+ hourly and salaried employees.

MAJOR DUTIES AND RESPONSIBILITIES

• Budget Boss: Own the operational budget for your area—covering safety, productivity, finances, labor planning, and hitting those outbound/inbound goals like a champ.
• Future-Focused Planner: Think ahead; 3, 6, even 12 months out. You’ll forecast labor needs, plan for peak seasons, and keep us ready for anything.
• Continuous Improvement Champion: Lead strategic projects that boost productivity and streamline operations. You’ll tap into team insights to solve problems and spark innovation across the building and beyond.
• Network Connector: Collaborate with leaders across the company to share ideas, drive efficiencies, and uncover cost-saving magic.
• Goal Setter & Coach: Set clear expectations for your Ops Managers, track performance, give feedback, and hold the team accountable.
• Mentor Extraordinaire: Develop and grow your team because great leaders build great leaders.
• Flexibility Master: Tackle other duties as assigned with a can-do attitude and a smile.
• Inventory Accuracy Ace: Keep our shipping, receiving, and inventory on point by following company procedures and using our warehouse management software like a pro. You’ll also audit results to make sure everything checks out.
• Cross-Team Collaborator: Work closely with HR, Finance, Maintenance, Safety, IT, and other leaders to rally support and resources for exciting projects and initiatives.
• Talent Scout: Jump into the recruiting game to help identify rockstar associates and evaluate candidates (both internal and external) for promotions and new hires.

OTHER IMPORTANT ASPECTS OF THE JOB

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it’s the little things that make the difference in good service and GREAT service for our clients. (The big things matter to them too, just saying…)
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions. Following the process yields reliable results. Clients like “reliable”.
• Strong verbal, written, and phone communication skills.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Other Cool Stuff- And hey - you might get pulled into other projects too. We’re a team that wears many hats, and yours might be fabulous.

QUALIFICATIONS FOR THE JOB

• Bachelor’s degree from an accredited university or 2+ years recognized fulfillment experience.
• 5+ years management experience in a manufacturing, production, or distribution environment.
• Direct management experience for an hourly employee population and its performance.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Prolonged periods of standing/walking/sitting.
• Occasionally lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts.
• Occasional loud noise.
• Occasional varying environmental temperature changes.

PAY AND BENEFITS

• Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.
• Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.