Inbound Operations Team Leader

Target; Falls Church (VA); In loco; USD 34.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k)

Paid holidays

Paid vacation

Descrizione del lavoro

Target is seeking an Inbound Operations Team Leader in Falls Church, VA to drive guest experience and efficient operations on the General Merchandise team. You will lead hourly teammates, plan daily/weekly workloads, and ensure product availability while maintaining high safety and quality standards.

The role emphasizes coaching, performance feedback, and achieving department sales goals in a fast-paced retail environment. A high school diploma and customer-service focus are essential.

Competenze

• High school diploma or equivalent.
• Retail or leadership experience preferred.
• Strong communication and problem-solving skills.

Mansioni

• Deliver guest experience commitments and ensure staff understand and meet targets.
• Observe and provide feedback, holding team members accountable for guest experience and operations.
• Review metrics and identify opportunities to improve guest experience and sales outcomes.
• Lead and develop hourly team members through onboarding, training, and coaching.

Conoscenze

Guest service fundamentals

Retail business fundamentals

Planning workload

Team leadership

Formazione

High school diploma or equivalent

Descrizione del lavoro

The starting pay range for this position per hour is $25.00 - $27.00. The full pay range for this position per hour is $25.00 - $42.50

Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUTGENERAL MERCHANDISE

Expertsofoperations, process andefficiency whoenable a consistent experience for our guests by ensuring productmerchandised and available, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment,and promotional signing processes for allGeneral Merchandise (GM)areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick,packand ship fulfillment work.

TheInboundteamare experts at unloadingtrailer deliveries and preparing the merchandise to be stocked on the sales floor.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with theskills and experience of:

• Guest service fundamentals and experience building a guest-first culture on your team

• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies

• Planningdepartment(s) daily/weekly workload to support business priorities and deliver sales goals

• Leadinga team ofhourlyteam members, including skills in interviewing, developing, coaching,evaluatingandretainingtalent

As an Inbound OperationsTeamLeader, no two daysare ever the same, but a typical day willmost likelyincludethe following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience

• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments

• Reviews area guest, financial, and team outcome metrics toidentify opportunities, takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience

• Understanding sales goalsandplans,andexecuting daily/weekly workload todeliverdepartment and store sales goals and guest engagement

• Leading and sharingexpertiseinoperations,freshness,accuracyand efficiency

• With guidance from your direct leader,establishclear goals and expectations and hold team membersaccountableto expectations

• Withtheguidanceof your directleader,utilizeyourworkload planning toolsto complete all scheduled workload ensuring areas areguest ready at store open

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by yourdirectleader

• Assess all GMbackroom, sales floorareasand reviewreporting toidentifygaps and develop a plan to resolveany issuesidentified

• Enable a consistent experience for our guests byensuringproductisavailable for purchase

• Assistyourdirect leaderinleadingandfollowing upon organizational and operationalchange

• Withguidance andassistancefrom your direct leader,build a team of GMExperts frominitialselectionthroughonboarding and learning.Developteam members through ongoing training and direction by giving direction and providing feedback whenvalidatingwork completion

• Demonstrateinclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences

• Demonstrate a culture of ethical conduct,safetyand compliance;lead team to work in the same way and hold others accountabletothis commitment

• Lead anddemonstratea safety culture through modeling and recognizing safe behaviors,identifyingand correcting hazards, holding team accountable to following safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately

• Model the execution of physical security processesin order toenhance the instore security culture

• Support merchandise protection strategies across the total store,including ordering, storage and application as directed by best practices

• If applicable, as akeycarrier, follow all safe and secure training and processes

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Addressall store and offsite emergency and compliance needs

• Support guest servicessuchas back-up cashier, order pick up (OPU) andDriveup (DU)andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws

• All other dutiesbasedon business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success

• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times)

The good news is that wehave some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead.But there are a fewthingsyouneedfrom the get-go:

• High school degree or equivalent

• Age18or older

• Previousretail experience preferred, but notrequired

• Lead and hold others accountable

• Learn and adapt to current technology needs

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Welcoming and helpful attitudetoward all guests and other team members

• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions,reportsand information

• Accurately handle cash register operationsas needed

• Climb up and down laddersasneeded

• Scan, handle, and move merchandise efficiently and safely, including frequently lifting,carrying, and moving merchandise up to 44 pounds throughout the duration of a shift withoutadditionalassistance from others. This task involves repetitive bending, twisting, reaching, and rotating motions

• Flexible work schedule (e.g., nights,weekendsand holidays);reliable and promptattendance necessary

• Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.