Inbound Contact Center Sales Specialist

The Sydney Call Centre; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Life Insurance

Supplemental Insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is hiring Contact Center Agents in the United States to support inbound customer service, sales, help desk, and back-office operations. You will represent iconic brands, provide expert assistance, and build meaningful customer relationships.

Responsibilities include handling calls with empathy, troubleshooting issues, identifying upsell opportunities, and using internal systems to manage accounts. This role emphasizes first-call resolution and customer-centric service.

Qualifications

• Must have high school diploma or equivalent.
• Strong written and verbal communication skills required.
• Typing 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable, punctual, and with a strong work ethic.
• Proficient at troubleshooting, conflict resolution, and customer follow-up.
• Customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task in a fast-paced team environment.
• Excellent interpersonal and collaborative skills.

Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and upsell or upgrade services.
• Use internal systems to manage accounts and requests.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team.
• Aim for first-call resolution through effective communication.

Skills

Communication skills

Typing 20+wpm

MS Office

Windows familiarity

Reliability

Troubleshooting

Customer follow-up

Customer-first mindset

Multi-tasking

Team player

Education

High school diploma

Job description

MCI is hiring Contact Center Agents in the United States to support inbound customer service, sales, help desk, and back-office operations. You will represent iconic brands, provide expert assistance, and build meaningful customer relationships.

Responsibilities include handling calls with empathy, troubleshooting issues, identifying upsell opportunities, and using internal systems to manage accounts. This role emphasizes first-call resolution and customer-centric service.