Inbound Call Center Coordinator I

Elevance Health; Nashville (TN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Elevance Health seeks an Inbound Call Center Coordinator I to support patients, clinicians, and health plans through inbound calls and administrative tasks. The role offers virtual work with required in-person training and occasional office presence as needed.

You will handle scheduling, triage calls, request records, and maintain accurate notes while multitasking in a fast-paced environment, under supervision and with standard procedures. Strong communication and empathy are essential.

Qualifications

• Requires an AAS/AS degree or equivalent combination of education and experience.
• Promotion to the next level based on meeting required metrics.

Responsibilities

• Provide support to patients, clinicians, physicians, and health plans by answering inbound calls.
• Schedule initial or follow-up appointments and triage calls to the appropriate departments.
• Request patient records and obtain necessary documentation.
• Maintain notes and use digital tools to manage calls and queues.
• Work under supervision with established procedures and prioritize tasks in a fast-paced environment.

Skills

Inbound call handling

Multitasking

Communication

Education

AAS/AS degree

Job description

Inbound Call Center Coordinator I

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Inbound Call Center Coordinator I Proficient in all basic inbound call service areas. Performs some but not all types of moderately complex function.

How you will make an impact:

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• Also responsible for requesting records for patients, adding stakeholders at the APP's request, and other administrative activities.
• May obtain related documentation (e.g., patient information, insurance coverage).
• Has working knowledge and skills developed through formal training or considerable work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Minimum Requirements:

• Requires an AAS/AS degree; or any combination or education and experience which would provide an equivalent background.
• Promotion to the next level is based on meeting required metrics for Level I.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.